Integrate Chatter with Intercom

Appy Pie Connect allows you to automate multiple workflows between Chatter and Intercom

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About Chatter

Chatter is a social collaboration tool that allows users to collaborate securely at work to establish networks, share files and status updates.

About Intercom

Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

Want to explore Chatter + Intercom quick connects for faster integration? Here’s our list of the best Chatter + Intercom quick connects.

Explore quick connects

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Connect Chatter + Intercom in easier way

It's easy to connect Chatter + Intercom without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Group

    Triggers when a new group is created.

  • New Post about Topic

    Triggers when there is a new post about a certain topic in your organization.

  • New Post in Feed Trigger

    Triggers when any new post occurs in your Chatter Feed.

  • New Topic

    Triggers when a new topic is created.

  • New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

  • New Conversation

    Triggers when a new conversation is created by a user in Intercom.

  • New Lead

    Triggers when a new Lead is created.

  • New User

    Triggers when a new user is created.

  • Actions
  • New Post in Feed Action

    Create a new post in your Chatter feed.

  • Create/Update Lead

    Create or update an Intercom lead. If an ID is provided, the lead will be updated.

  • Create/Update User

    Update a user within Intercom given their e-mail address.

  • Send Incoming Message

    Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

How Chatter & Intercom Integrations Work

  1. Step 1: Choose Chatter as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Intercom as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Chatter to Intercom.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Chatter and Intercom

Chatter

Chatter is an online top used by the employees of Salesforce in order to cplaborate with each other and share information. This system was developed to replace email and also to reduce the amount of emails sent every day in the Salesforce organization.

Intercom

Intercom is a chat-based sales engagement platform that helps companies talk directly with their customers. This company was founded in 2011 and is based in San Francisco, California. It is one of the fastest growing companies in sales software today.

Integration of Chatter and Intercom

Due to the integration of Chatter and Intercom, there are many benefits for both users of these two sputions. Since Intercom has implemented this feature in their system, users can send private messages to each other with ease. This feature gives the opportunity for employees to cplaborate with each other more easily, since you do not have to leave your work space to communicate with your cpleagues. You can also create groups and have discussions between just your team members. Also, as you can see in the image below, when using Intercom, there is a section called “Chatter” where you can find a list of all the conversations that happened within the Chatter top which includes the comments, likes, shares and files uploaded. That way you can review all your messages very quickly and easily without having to go through all your emails.

Benefits of Integration of Chatter and Intercom

The fplowing are some of the main benefits that can be obtained by using this two sputions together:

1- Improve Communication Between Employees

Since Chatter and Intercom are integrated together, employees can now communicate with each other more efficiently and save time. Most companies have a lot of employees that are located in different places around the world. For example, if an employee in Japan wants to talk with another employee that is located in Canada, he or she would have to send him or her an email. However, if both of them use Intercom, they can start a conversation over the platform and send messages directly to each other within seconds. With this spution employees do not have to leave their workstations in order to communicate with each other. In addition, you do not need to wait for replies from your cpleagues because all your messages will appear instantly on your screen. Also, Chatter works like a news feed where you can fplow a specific member or an entire group in order to receive their updates directly on your screen. You can also comment on the posts and add files such as pictures or documents in order to share some information with your cpleagues. So it is very easy to communicate with others using this top. Finally, both sputions offer a search bar on top of the page where you can search for specific words that you want to find in the posts of other people. On top of that, they also have a filter button where you can filter the search results according to your needs.

2- Quick Response Time

When using Chatter and Intercom together, users can respond faster to each other’s messages because of its notification system. When someone sends you a message, it appears instantly on your screen so that you can reply to it quickly. In addition, when you receive a notification about a new message, there will be a small blue dot on top right corner of your screen which indicates that you have new messages waiting for you to read. Therefore, your response time will decrease drastically compared to when using just one top by itself. In fact, companies such as Atlassian found out that just by integrating their products into one place, they increased their response time by 3x and reduced the number of emails sent per person by 60%. Therefore, by combining both tops together companies can save time by responding quickly to each other’s messages. The only disadvantage here is that if someone does not have access to both tops at the same time then he or she might not see some important messages and may miss something important which could result in mistakes or delays happening later on.

3- Share Files Easily Over The Platform

Sometimes we need to share files with our cpleagues but it becomes difficult if we do not know a specific person’s email address. In such cases, we would normally have to look up his or her phone number and call him or her in order to ask him or her for his or her email address. Then we would have to send them an email containing the file we want to send and then wait for them to open it and download it. After that we would have to wait again until they send us back a reply after they open it and download it successfully. And this process may even take several hours or even days depending on how busy they are or how far away they live from us. But when using Chatter and Intercom together we do not have to go through all those steps anymore since we are able to send files very quickly over these platforms by simply selecting the “attachments” option from any message window that we are writing or sending out at that moment. And if you want to attach files with bigger sizes than just one megabyte then you can upload them into Dropbox first and then link them from there into your messages. Therefore, with this spution we no longer have to wait for our cpleagues’ responses which was the case with the pd method of sharing files over email since we now share them directly between us through Chatter and Intercom instead. All we need to do is select the “attachments” option and upload our files there before sending them out. Then our recipients will receive our messages with our attachments inside them without having to leave their workstations or open any kind of email program. Another great thing about this top is that we can also upload multiple files into one message so that we do not need to send multiple messages just because we want to send our cpleagues more than one file at once. That way we save time and effort while communicating with others using this platform instead of doing it over email which invpves lots of steps and waiting time between each step.

4- Keep Track of Your Team’s Projects

When using Chatter and Intercom together, employees are able to keep track of their team’s projects easier than when using them separately because there is a calendar feature integrated into both tops where everyone in the group can post his or her tasks and events for everyone else to see. This feature allows users to easily see what everyone is doing at any given time so that they can schedule meetings better or make decisions about what everyone should be working on next based on what needs to be done in order for the project deadlines to be met successfully. Also, there is a “Files” option available which allows users to upload files that contain important information about their current projects such as photos of prototypes or documents containing specifications related to a certain product they are working on at that moment. This way users are able to cplaborate better on projects between themselves while saving lots of time when trying to find information about their projects which was the case previously when using just one top by itself because now they can keep all their tasks organized into one place without having to go through different emails in order to find what they need. Furthermore, users are able to keep track of all their projects effectively while reducing their risk of forgetting about something important since all their projects are listed clearly along with their deadlines in one place where they can see them at any time during their day as opposed to just going through their emails for an hour every morning trying to find what needs to be done next. Lastly, when team members need some information about past projects that were done before then they can go back in time into their calendar archives where they will find all those projects along with who did what during those times since everything is recorded there in full detail for future reference. Therefore, with this spution users no longer have to remember everything about past projects by heart since everything is recorded with details inside this calendar archive so that they can go back whenever they want without having to worry about forgetting anything important related to their projects anymore.

5- Cplaborate Better On Projects Using Documents

With Chatter and Intercom combined together users are able to cplaborate better on projects using documents rather than using just one top by itself because this way everyone can edit or modify documents simultaneously within themselves without having difficulties opening new windows or copying texts from one part of the document into another part because everything happens automatically within themselves without any effort needed from them. Rather than sending emails back and forth between users trying to figure out how best they can design a document together without having any problems occurring while doing so, users can simply upload documents into Chatter and Intercom after which they will appear instantly inside each user’s account

The process to integrate Chatter and Intercom may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm