Chatter + Freshdesk Integrations
Appy Pie Connect allows you to automate multiple workflows between Chatter and Freshdesk
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Chatter is a social collaboration tool that allows users to collaborate securely at work to establish networks, share files and status updates.
About Freshdesk
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Freshdesk IntegrationsBest ways to Integrate Chatter + Freshdesk
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When this happens...
New Topic
Then do this...
Create Contact
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When this happens...
New Topic
Then do this...
Create Ticket
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When this happens...
New Group
Then do this...
Create Contact
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When this happens...
New Group
Then do this...
Create Ticket
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Chatter + Freshdesk
Create Contact to Freshdesk from New Post about Topic in Chatter Read More...When this happens...
New Post about Topic
Then do this...
Create Contact
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When this happens...
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Then do this...{{item.actionTitle}}
It's easy to connect Chatter + Freshdesk without coding knowledge. Start creating your own business flow.
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New Group
Triggers when a new group is created.
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New Post about Topic
Triggers when there is a new post about a certain topic in your organization.
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New Post in Feed Trigger
Triggers when any new post occurs in your Chatter Feed.
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New Topic
Triggers when a new topic is created.
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New Contact
Triggers when a new customer is created.
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New Ticket
Triggers when there is a new ticket is created in Freshdesk.
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Update Ticket
Triggers when a Ticket is updated.
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New Post in Feed Action
Create a new post in your Chatter feed.
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Create Contact
Allows you to create a User/Customer in Freshdesk for your support domain.
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Create Ticket
Create a ticket in Freshdesk for your domain.
How Chatter & Freshdesk Integrations Work
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Step 1: Choose Chatter as a trigger app and authenticate it on Appy Pie Connect.
(30 seconds)
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Step 2: Select "Trigger" from the Triggers List.
(10 seconds)
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Step 3: Pick Freshdesk as an action app and authenticate.
(30 seconds)
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Step 4: Select a resulting action from the Action List.
(10 seconds)
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Step 5: Select the data you want to send from Chatter to Freshdesk.
(2 minutes)
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Your Connect is ready! It's time to start enjoying the benefits of workflow automation.
Integration of Chatter and Freshdesk
- Chatter is an enterprise social network developed by salesforce.com. It provides a platform for collaboration and sharing of information among the salesforce employees and customers. The users can create profiles, post updates and messages, share files, send messages, etc.
- Freshdesk is a customer service software that provides a single pane of glass to the customer support staff to view and respond to all the conversations with the customers. The users can create accounts, set notifications, create tickets, track the status and monitor the conversations with customers.
- Integration of Chatter and Freshdesk enables the salesforce customer support team to see the updates created in chatter by their customers. This also helps them in following up on the conversation and providing support to the customers quickly.
- Integration of Chatter and Freshdesk makes it easier for salesforce customers to communicate with each other and collaborate with their salesforce account executive and salesforce support staff.
Integration of Chatter and Freshdesk
- Chatter can be integrated with Freshdesk via API. The Chatter REST API provided by salesforce allows Freshdesk to retrieve data from Chatter as per the user's access permission.
- Freshdesk can integrate with Chatter via API for creating an external collaborator in Chatter profile of a user. This will allow Freshdesk to update the user's Chatter profile with important information like email address, phone number, cell phone number, etc.
Benefits of Integration of Chatter and Freshdesk
- With integration of Chatter and Freshdesk, the salesforce customers can get faster resolution of their issues through real-time communication with salesforce support staff.
- Salesforce customers get easy access to support staff through discovery of their information in Chatter. This reduces time taken for searching for contact details of the support staff in different places in the organization as well as online.
- Salesforce customers get faster response from salesforce support team as they can track the status of their issues on Freshdesk using Chatter updates.
- Integration of Chatter and Freshdesk enables real-time communication between the salesforce customers and salesforce support staff about their issues. This will help in improving customer satisfaction level in the organization by reducing time taken for resolving issues and increasing customer delight levels.
- Integration of Chatter and Freshdesk also helps in improving productivity of the salesforce support staff as they can get real-time status of all the issues being handled by them at one place rather than searching for it across multiple applications.
The process to integrate Chatter and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick solution to help you automate your workflows. Click on the button below to begin.
