Chatter is a social collaboration tool that allows users to collaborate securely at work to establish networks, share files and status updates.
The Amazon SNS platform (SNS) is a web service that enables you to send an SMS or a text-enabled mobile push notification to targeted subscribers.Amazon SNS Integrations
Chatter + Amazon SNSCreate Message to Amazon SNS from New Post about Topic in Chatter Read More...
It's easy to connect Chatter + Amazon SNS without coding knowledge. Start creating your own business flow.
Triggers when a new group is created.
Triggers when there is a new post about a certain topic in your organization.
Triggers when any new post occurs in your Chatter Feed.
Triggers when a new topic is created.
Triggers when you add a new subscription.
Triggers when you add a new topic.
Create a new post in your Chatter feed.
Create a new message.
Create a new topic.
Chatter is a Facebook application that is used as a social enterprise top. It allows businesses to provide new channels of communication that are more efficient, convenient and scalable (Facebook, 2013. Users can send messages, images, videos and even files to each other. Chatter also allows users to interact with other users inside and outside their organization, share knowledge and cplaborate in real time (Facebook, 2013.
Amazon SNS is the cloud messaging service for both developers, enterprises and mobile app developers. It is a managed message-oriented middleware that enables developers to build and scale applications quickly and easily (Amazon Web Services, 2013. It provides programmatic access to push messaging and data distribution services in the cloud. Amazon SNS allows companies to send messages to registered devices and applications. The messages can be sent via email or SMS (Amazon Web Services, 2013.
Integration of Chatter and Amazon SNS has many benefits for businesses. Since Chatter is part of Facebook it is very popular and widely used. By integrating this with Amazon SNS, large corporations will be able to use it as one of their marketing tops. Amazon SNS allows companies to send messages via email or SMS to registered devices and applications (Amazon Web Services, 2013. This means that companies can easily reach out to their customers and potential clients through Facebook by using Chatter. Using Amazon SNS and Chatter, companies can send messages to customers when they post on their Facebook page, which gives them more visibility to the public and can attract more customers. This also means that if a customer has a problem with a certain product or service, they can post on their Facebook page about it directly which can be seen by everyone who fplows their page, including potential customers. This will allow the company to increase their customer base as well as retain pd customers by providing good customer service.
While there are many benefits of integrating Chatter and Amazon SNS, there are also some drawbacks. Since Amazon SNS is cloud based, it is not always accurate or reliable. This means that sometimes messages may not get delivered properly or at all. Another issue is that since Chatter is a Facebook application it is only available on devices that have access to the internet. This means that some mobile devices or tablets may not be able to access it while others may not have access to the internet. The last issue is that some people don’t like to post on social media sites such as Facebook because they don’t want others to know what they are doing (New York Times, 2012. This may make them reluctant to sign up for Chatter as a form of customer service giving them less access to potential customers.
Integration of Chatter and Amazon SNS has many advantages for businesses but also some disadvantages. The advantages include easy access to potential customers, increased access to customers when they have questions or problems with products or services, reaching out to current customers with information about new products or services etc. The disadvantages include unreliability of the system and possible reluctance of some people signing up for Chatter. If a business decides to integrate Chatter and Amazon SNS into their marketing campaign they must keep these issues in mind as well as devise a plan to deal with them if necessary.
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