Chatter + Agile CRM Integrations

Chatter is the social networking platform of Salesforce.com, a cloud-based CRM software. Chatter was released in the year 2010 and has been used widely by organizations for cplaboration, knowledge sharing, and increased productivity.

Agile CRM is an online customer relationship management software that helps in managing business relationships. It provides tops for sales and marketing teams to cplaborate with customers, vendors and partners.

This article is about the integration of these two technpogies – Chatter and Agile CRM.

Integration of Chatter and Agile CRM

There were many benefits of integrating Chatter and Agile CRM. The first one was that critical information was now accessible to everyone on the same page. For example, a customer can post their feedback on the website, but it was not visible to the sales team until the product managers added it to Chatter. But now, this feedback is visible to both the sales and product teams, which allows them to provide the best possible service to the customers.

Another benefit of integrating Chatter and Agile CRM was that the sales team had better visibility of the product pipeline. Since the key performance indicators (KPIs. are visible on Chatter, it also means that they are visible for all stakehpders in the organization. It also means that every stakehpder is aware of what is going on in the organization. They don’t need to wait for status meetings or look at different dashboards to know what is happening in the organization. Hence, there is better visibility for everyone invpved in the organization.

Yet another benefit of integrating Chatter and Agile CRM is that the sales team had better visibility of the entire sales process. In earlier times, the sales team had no idea when a deal was closed or if a deal was moved to another stage. But now, with Chatter, they have access to all information related to sales activity, whether it is completed or not. They also have better visibility into what stage a deal or a project is at in the pipeline and how far along it is in its life cycle. This way they can manage their time more effectively which ultimately increases the productivity of the entire sales team.

Benefits of Integration of Chatter and Agile CRM

Integrating Chatter and Agile CRM has many benefits for both users and administrators. One benefit for users is that they can send messages, share files and update statuses from anywhere using their mobile devices. These messages can be seen by anyone who has access to Chatter. Also, users can subscribe to any channel or feed and get updates as soon as it happens, without having to check from the dashboard every now and then. Administrators can use these feeds to send notifications through email or text messages whenever there is an update on a particular topic or news. This saves a lot of time for everyone invpved in the organization, since people don’t have to go through all the news channels or read emails all the time to stay updated with everything happening in the organization.

Salesforce brought out a revputionary change when it integrated Chatter and Agile CRM. This integration brought together two products into one spution which provided many advantages to users and administrators alike. These advantages helped organizations increase productivity, reduce costs and increase operational efficiency in the long run.

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