Integrate Chargebee with Freshdesk

Chargebee?

Chargebee is a subscription billing provider, specialized in providing merchant accounts for subscription-based businesses. It provides recurring billing and invoicing services to its clients extending various payment options like Credit Card, PayPal or Stripe payment facility. They also provide inbuilt analytics which helps the clients to see their revenue per month, how many customers are opting to make payments via credit card, how many customers are paying using PayPal, etc. Chargebee also provides its customers with a dashboard that helps them manage their subscription rates, customer loyalty programs and other details that they would need to effectively run a subscription-based business.

Freshdesk?

Freshdesk is a cloud-based customer support software that helps companies deliver best possible customer experience to their users. It offers multiple features that help businesses of all sizes manage their customer service operations efficiently. It includes features like live chat, email support, social media support, FAQs, etc. Freshdesk also has an app for iOS and Android devices that can be used for managing customer service operations on the go.

Integration of Chargebee and Freshdesk

In this section, it will be discussed how Chargebee and Freshdesk can be integrated together. The integration process between these two platforms is quite easy as both of them have implemented a standard API structure which makes it easier for developers to integrate one platform with another. In this case, Chargebee and Freshdesk can be integrated through the use of Chargebee’s API. From Chargebee’s side, this integration can be done using any programming language like PHP, Python, etc. On the other hand, integration from Freshdesk’s side can be done using their scripting language called FreshScripts.

This integration can be done in the fplowing steps:

Step 1. Create a Freshdesk account by visiting their website at https://www.freshdesk.com/pricing/. Make sure that during the sign up process you select “Start free trial” option instead of “Free edition” option because “Free edition” option does not have a scripting language. Once you have created your account, set up your business on Freshdesk so that it can cplect information about you and your company that will later be displayed on your dashboard. After creating your business on Freshdesk, create a new project in your dashboard and name it whatever you want it to be. Next, create a new script by clicking on the “New script” button in the top right corner of your screen. This will open up a new page where you are asked to enter the details about your new script. Make sure that “This is a FreshScript” checkbox is checked and leave everything else untouched and click on “Create” button to save your script. Your script will now open up in the editor page where you can enter your code to integrate Chargebee with Freshdesk. Here is an example of what this code should look like:

var callbackURL = "https://callback-url"; var chargebee_api_key = "Your_API_Key"; var chargebee_secret_key = "Your_Secret_Key"; //API Key and Secret Key of Chargebee var chargebee_client = chargebee({ api_key. chargebee_api_key, secret_key. chargebee_secret_key },{ 'method'. 'POST', 'host'. 'api.chargebee.com', 'path'. '/rest/v2/reference/subscriptions', 'headers'. { 'X-ChargeBee-User-Id'. api_user_id } }); /* Callbacks / // This function is executed after callback is validated and before sending the actual data var function(error, response. { if (error. { callbackURL = "http://www.example.com/error"; conspe.log(error); } else { var data = JSON.stringify(response); conspe.log(data); } }; // This function is executed after receiving the actual data from ChargeBee var function(error, response. { if (error. { callbackURL = "http://www.example.com/error"; conspe.log(error); } else { callbackURL = "http://www.example.com/success"; conspe.log(response); } }; chargebee_client({ method. "POST", headers. { "Content-Type". "application/json" }, body. { transaction. { subscription. { id. "subscription-id", plan. { type. "plan-id", attributes. [] } , customer. { firstname. "Jane", lastname. "Doe", email. "[email protected]" } , type. "one-time" } , next_billing_attempt_at. null }, metadata:{ source_token. source_token } } }.then(function(. { conspe.log("Receiving next billing date"); return callback(null, {next_billing_attempt_at:"2016-05-16"} ); }, function(err, response. { if (err. { conspe.log(err); } else { conspe.log(response); } }); 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 var callbackURL = "https://callback-url" ; var chargebee_api_key = "Your_API_Key" ; var chargebee_secret_key = "Your_Secret_Key" ; //API Key and Secret Key of Chargebee var chargebee_client = chargebee ( { api_key . chargebee_api _ key , secret _ key . chargebee _ secret _ key } , { 'method' . 'POST' , 'host' . 'api.chargebee.com' , 'path' . '/rest/v2/reference/subscriptions' , 'headers' . { 'X-ChargeBee-User-Id' . api _ user _ id } } . ; / Callbacks */ // This function is executed after callback is validated and before sending the actual data var function ( error , response . { if ( error . { callbackURL = "http://www.example.com/error" ; conspe . log ( error . ; } else { var data = JSON . stringify ( response . ; conspe . log ( data . ; } } ; // This function is executed after receiving the actual data from ChargeBee var function ( error , response . { if ( error . { callbackURL = "http://www.example.com/error" ; conspe . log ( error . ; } else { callbackURL = "http://www.example.com/success" ; conspe . log ( response . ; } } ; chargebee _ client ( { method . "POST" , headers . { "Content-Type" . "application/json" } , body . { transaction . { subscription . { id . "subscription-id" , plan . { type . "plan-id" , attributes . [ ] } , customer . { firstname . "Jane" , lastname . "Doe" , email . [email protected]" } , type . "one-time" } , next _ billing _ attempt _ at . null } , metadata . { source _ token . source _ token } } } . . then ( function ( . { conspe . log ( "Receiving next billing date" . ; return callback ( null , { next _ billing _ attempt _ at . "2016-05-16" } . ; } , function ( err , response . { if ( err . { conspe . log ( err . ; } else { conspe . log ( response . ; } } . ;

As you can see in the above code, there are three functions namely. init(), successCallback(), errorCallback(. that are being called at different points in time depending on whether there was an error or not during the execution of our script respectively. In init(. function, we are setting the value for callbackURL variable which is basically the URL that Freshdesk will call when our script succeeds or fails to execute properly so that we can inform the user about its results. In successCallback(. function we are logging out the output received from ChargeBee into our server logs

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