Integrate Chargebee with Chatter

Chargebee?

Chargebee is an online billing software for subscription businesses. It supports recurring billing, multiple plans, and invoicing for subscriptions. Chargebee also offers a variety of integration plugins to help you integrate your business with the most popular e-commerce platforms such as WordPress, WooCommerce, BigCommerce, Shopify, Magento, and more

Chatter?

Chatter is a customer engagement platform which helps to build a two-way communication channel between you and your customers. It gives them the ability to stay informed about the latest product updates, directly ask questions to your support team and many more. This can help you advance in the sales funnel by increasing customer satisfaction level and reducing customer churn rate.

Integration of Chargebee and Chatter

To make use of Chargebee and Chatter, it is necessary to integrate both of them together. To do so, we need a Chargebee API key and connect it with our Chatter account. Here are the steps to integrate Chargebee and Chatter-

Step 1. Log in to Chargebee and click on Settings at the top right corner of the screen.

Step 2. Click on Integrations tab then Authorize Chatter.

Step 3. Type in your Chatter username or email address to grant access to your account.

Step 4. Click on Authorize button to complete the authorization process.

Step 5. To enable any Chatter Plan or add-on, go to Integrations > Add-ons, click on the checkbox next to the features name and click on Update settings button. Once you have successfully linked Chargebee with Chatter, you will be able to see the plan name under Manage Plans section. You should also get an email from Chargebee about this integration.

Benefits of Integration of Chargebee and Chatter

Integration of Chargebee and Chatter can provide you with benefits like-

• Sharing customers’ information across platforms- As both Chargebee and Chatter are integrated, sharing customer information becomes much easier by clicking on the Connect button within each platform. You will be able to see the customer information in both of these platforms. This can be very helpful for marketing purposes. For instance, if you want to send out a newsletter or push an offer via email, you can import data from one platform into another with a click of a button.
• Automatic updates- Instead of having to log in to each platform individually when a charge is made or a payment is made, we get an update in all platforms at once. It lets us stay more organized and not forget about any aspect of our business. This can help us gain more efficiency and save time. We also do not have to worry about manually updating subscribers details anymore in each platform because it is done automatically when they subscribe or unsubscribe from a plan through one of your connected platforms. This also works for any other changes that are made on the subscriber’s profile such as payment method changes, phone number updates, etc.
• Improved customer experience- As mentioned above, this integration allows us to stay more organized and also manage more efficiently without losing track of things. This ultimately helps us provide outstanding customer service which improves our customer experience. If we have better quality customer support, our customers are more likely to remain loyal to us because they feel valued and know that their needs are getting met. This ultimately leads to increased customer lifetime value which helps us generate more revenue over time.

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