Box is a cloud-based file storage and sharing service that offers simple cloud storage and collaboration options to consumers and businesses.
Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.
Zoho Desk IntegrationsIt's easy to connect Box + Zoho Desk without coding knowledge. Start creating your own business flow.
Triggered when a new event is performed (this is the activity stream).
Triggered when you add a new folder.
Triggers when new contact is created.
Trigger when new ticket comes.
Trigger when updated ticket comes.
Adds a comment to a file.
Adds a task to a file.
Adds an individual user as a collaborator on a folder.
Creates a brand new folder at the path you specify.
Moves or copies a file from one folder to another.
Upload a file to specific folder.
Create an Account
Creates a customer.
Creates a Ticket.
Add comment on a ticket.
Update a contact.
Updates an existing ticket.
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(2 minutes)
Box is an online file sharing and storage service. Users can store, manage, share, and cplaborate on files online.
Zoho Desk is a cloud-based customer support software which cplects customer information to deliver real-time services. The Zoho Desk cloud-based customer support top offers multiple features that empower the sales team to provide efficient customer support while serving more customers. It also helps MSPs to offer their clients 24/7 help desk services.
Integration of Box and Zoho Desk is beneficial for both Box and Zoho Desk. This integration allows Box to take advantage of Zoho Desk’s capability to provide real-time customer support. By integrating Box with Zoho Desk, Box will be able to provide support to its users faster than before. This integration will not only benefit the users but also the organizations who use it.
There are many benefits of integration of Box and Zoho Desk. Some of these benefits are listed below:
For organizations using Box to store their documents, this integration will save time when assisting customers. The integration will allow the customer service team to access all the required information about their customers in one place. This will improve customer service because the team will be able to assist the customers faster than before.
Integration of Box and Zoho Desk will make documentation easier for the user by providing easy access to the documents stored in the cloud. This will help in improving customer service because the team will be able to access any information about the customer at any time easily.
This integration will help in increasing productivity of the teams by eliminating the need for them to access various sources for obtaining information about the customers. Thus, this integration will improve productivity.
The data related to customers is available in one place with this integration. Thus, availability of data allows assistance from different departments for a particular issue without being dependent on a single department.
Integration of Box and Zoho Desk will also help in risk management by allowing access of all the information related to a customer to a single team. This way there is no chance that some important data is missing from the team that is providing assistance to the customers. With this integration, all your data related to your customers is accessible from a single place. Each team has access only to the information that is required by them for performing their task efficiently. Thus, it eliminates the risk associated with handling sensitive data of each customer separately by each team.
In conclusion, we can say that integration of Box and Zoho Desk is a great move by both companies. It will help both companies in achieving their goals. For Box, it will help in improving customer service while for Zoho Desk it will help in expanding its user base. So, we can say that integration of Box and Zoho Desk is beneficial for both companies and their users.
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