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Integrate Box with Freshdesk

Appy Pie Connect allows you to automate multiple workflows between Box and Freshdesk

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About Box

Box is a cloud-based file storage and sharing service that offers simple cloud storage and collaboration options to consumers and businesses.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Freshdesk Integrations

Best ways to Integrate Box + Freshdesk

  • Box Integration Freshdesk Integration

    Box + Freshdesk

    Create Contact to Freshdesk from New Event in Box Read More...
    Close
    When this happens...
    Box Integration New Event
     
    Then do this...
    Freshdesk Integration Create Contact
  • Box Integration Freshdesk Integration

    Box + Freshdesk

    Create Ticket to Freshdesk from New Event in Box Read More...
    Close
    When this happens...
    Box Integration New Event
     
    Then do this...
    Freshdesk Integration Create Ticket
  • Box Integration Freshdesk Integration

    Box + Freshdesk

    Create Contact to Freshdesk from New Folder in Box Read More...
    Close
    When this happens...
    Box Integration New Folder
     
    Then do this...
    Freshdesk Integration Create Contact
  • Box Integration Freshdesk Integration

    Box + Freshdesk

    Create Ticket to Freshdesk from New Folder in Box Read More...
    Close
    When this happens...
    Box Integration New Folder
     
    Then do this...
    Freshdesk Integration Create Ticket
  • Box Integration Box Integration

    Freshdesk + Box

    Add Comment to File in Box when New Contact is created in Freshdesk Read More...
    Close
    When this happens...
    Box Integration New Contact
     
    Then do this...
    Box Integration Add Comment to File
  • Box Integration {{item.actionAppName}} Integration

    Box + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Box + Freshdesk in easier way

It's easy to connect Box + Freshdesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Event

    Triggered when a new event is performed (this is the activity stream).

  • New Folder

    Triggered when you add a new folder.

  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Add Comment to File

    Adds a comment to a file.

  • Add Task to File

    Adds a task to a file.

  • Add User as Collaborator

    Adds an individual user as a collaborator on a folder.

  • Create Folder

    Creates a brand new folder at the path you specify.

  • Move Or Copy File

    Moves or copies a file from one folder to another.

  • Upload File

    Upload a file to specific folder.

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Box & Freshdesk Integrations Work

  1. Step 1: Choose Box as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshdesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Box to Freshdesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Box and Freshdesk

Box?

Box is a cloud-based file sharing platform. The company was founded in 2005 and is based in Los Altos, California. The company has its headquarters in Redwood City, California. It is used mainly to store and share files online. The company offers free cloud storage for 5GB of content. The paid plans come with more storage space.

Freshdesk?

Freshdesk is a cloud-based customer support top that allows companies to manage customer queries. It provides various tops that help companies monitor their website, including analytics, FAQs, and social media monitoring. The product includes technical support, sales support, support for event organizers, and online communities. Freshdesk was founded in 2010 and has offices in San Bruno, California; Chennai, India; Dublin, Ireland; and Pune, India.

Integration of Box and Freshdesk

Box announced in April 2016 that it would integrate with Freshdesk, allowing users to login to the Freshdesk portal using their Box account. This integration allows users to view their Box account information directly in the Freshdesk interface. This functionality includes being able to view Box user access logs from within the Freshdesk dashboard, thus eliminating the need for two different logins for both systems. This integration provides greater streamlining of customer service data for businesses.

Benefits of Integration of Box and Freshdesk

Businesses gain increased efficiency by using this integration. Instead of having multiple login accounts for each software platform, businesses can manage customer service data all through one place. The integration also helps eliminate redundancy across software platforms by allowing businesses to use one system to handle all customer service requests. This integration saves businesses time by eliminating the need to switch between different platforms while logging into each system. It also eliminates potential problems caused by duplicate logins or logins made to the wrong system for viewing customer service data.

The process to integrate Box and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.