Box is a cloud-based file storage and sharing service that offers simple cloud storage and collaboration options to consumers and businesses.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
Freshdesk + BoxAdd Comment to File in Box when New Contact is created in Freshdesk Read More...
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Triggered when a new event is performed (this is the activity stream).
Triggered when you add a new folder.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Adds a comment to a file.
Adds a task to a file.
Adds an individual user as a collaborator on a folder.
Creates a brand new folder at the path you specify.
Moves or copies a file from one folder to another.
Upload a file to specific folder.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Box is a cloud-based file sharing platform. The company was founded in 2005 and is based in Los Altos, California. The company has its headquarters in Redwood City, California. It is used mainly to store and share files online. The company offers free cloud storage for 5GB of content. The paid plans come with more storage space.
Freshdesk is a cloud-based customer support top that allows companies to manage customer queries. It provides various tops that help companies monitor their website, including analytics, FAQs, and social media monitoring. The product includes technical support, sales support, support for event organizers, and online communities. Freshdesk was founded in 2010 and has offices in San Bruno, California; Chennai, India; Dublin, Ireland; and Pune, India.
Box announced in April 2016 that it would integrate with Freshdesk, allowing users to login to the Freshdesk portal using their Box account. This integration allows users to view their Box account information directly in the Freshdesk interface. This functionality includes being able to view Box user access logs from within the Freshdesk dashboard, thus eliminating the need for two different logins for both systems. This integration provides greater streamlining of customer service data for businesses.
Businesses gain increased efficiency by using this integration. Instead of having multiple login accounts for each software platform, businesses can manage customer service data all through one place. The integration also helps eliminate redundancy across software platforms by allowing businesses to use one system to handle all customer service requests. This integration saves businesses time by eliminating the need to switch between different platforms while logging into each system. It also eliminates potential problems caused by duplicate logins or logins made to the wrong system for viewing customer service data.
The process to integrate Box and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.