BigCommerce + Freshdesk Integrations

What is BigCommerce?

Bigcommerce is one of the most important and popular platforms for e-commerce. It is a complete package of e-commerce solutions. It has various features like marketing, inventory management, etc. It has its own marketplace in which sellers can sell products online easily. With the help of this marketplace, the sellers can earn more profits. Bigcommerce provides services to businesses, brands, and entrepreneurs. Freshdesk is one of the most popular customer support software that lets you manage all your customer concerns and inquiries. It is a single platform for creating tickets and also allows users to connect with customers via live chat, email support, phone calls, etc.Bigcommerce and Freshdesk both are very useful for online business. BigCommerce is very useful for those who want to create an online store for selling their products. It provides various tools and features to build, customize, and manage the store. While Freshdesk is very useful for those who want to provide good customer service to their customers. It allows users to connect with customers via different means like email, phone calls, social media channels, etc.Bigcommerce and Freshdesk are two very big names in the e-commerce industry.

What is Freshdesk?

Freshdesk is a customer support software that helps you manage your support ticket in a better way. It allows users to connect with their customers via different means like email, phone calls, social media channels, live chat, etc. With the help of this software, users can also manage their entire team easily. Users can also view reports of all their queries and tickets. The best thing about Freshdesk is that it is available at a very affordable price. And it also comes with a 24/7 support service which makes it even more popular among users.Freshdesk was launched by Girish Mathrubootham in 2011 with his partner Shan Krishnasamy. They started Freshdesk from Chennai, India and they realized that there was no proper customer support software available on the internet. This is why they developed Freshdesk which became very popular among people very soon.Since then Freshdesk has been helping small to large companies around the world to manage their customer support without any hassle. It is used by many international companies as well. It has been awarded "Best Bootstrapped Startup" by NASSCOM Emerge 50 Awards.Freshdesk is an application that can be accessed through web browser or through mobile apps. It offers a free plan to its users which includes 2 agents, unlimited tickets and 1000 customers per month. The paid plans start at $15 per agent per month and go up to $2000 per agent per month. You can visit their website  here  to know more about their plans and pricing details.Integration of BigCommerce and Freshdesk

Integration of BigCommerce and Freshdesk will be beneficial for both of them as well as for their users. Users can access BigCommerce marketplace directly from Freshdesk without leaving the page. So that they don't have to visit BigCommerce site again and again to search for products on its site. This feature will save their time and money as well as make their task easier and quicker.The integration of these two platforms will also benefit users in other ways like they will be able to get notifications about new products that are added on BigCommerce directly on their Freshdesk dashboard. And if they want to buy any product than they just have to click on it and place order online without leaving the page or searching for any other websites or apps. This feature will make them more productive as they can do their work on Freshdesk dashboard itself without any additional efforts.Users can also add comments on products directly from Freshdesk dashboard or from one of its mobile apps without leaving BigCommerce website or app. This direct communication between customers and sellers will decrease issues quickly and will increase trust on both sides as well as increase customer satisfaction level in a competitive market like e-commerce industry where every user wants good quality products at cheaper prices!Benefits of Integration of BigCommerce and Freshdesk

Integration of BigCommerce and Freshdesk will benefit both of these platforms as well as their users in various ways like:

1. Customers can manage all their tickets on one platform:With integration of BigCommerce and Freshdesk, users will be able to manage all their support tickets related to BigCommerce products on one platform without any hassle or confusion. So that they don't have to log in into multiple platforms daily or weekly to check whether they have received any response from sellers or whether they need to follow up with any support representatives regarding any issue they might be having with the purchased products. With all these tasks combined on one platform, integrating these two platforms will definitely save time and money of its users as well as ease the task of both sellers and buyers!2. Easy Shopping Experience:Customers will be able to shop on BigCommerce marketplace directly from Freshdesk dashboard without visiting its site or app again & again! They can easily browse all the products, make purchase online and communicate with sellers regarding issues they might be facing with the purchased products through Freshdesk dashboard itself! This feature will save them time, money & effort as they won't have to leave BigCommerce website or app again & again! This feature will definitely make them more productive!3. Easy Communication Between Customers And Sellers:With integration of BigCommerce and Freshdesk, customers will be able to communicate with sellers directly from Freshdesk dashboard or from its mobile apps without leaving BigCommerce website or app itself! This direct communication between customers and sellers will decrease issues quickly and will increase trust on both sides as well as increase customer satisfaction level in a competitive market like e-commerce industry where every user wants good quality products at cheaper prices!

The process to integrate BigCommerce and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick solution to help you automate your workflows. Click on the button below to begin.