Basin is a basic form backend that lets you collect data from submissions without writing a single line of code.
With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.Freshservice Integrations
It's easy to connect Basin + Freshservice without coding knowledge. Start creating your own business flow.
Triggers when a user submits to your form.
Triggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Basin has been helping Freshservice with the implementation of their service desk software over the past year."Freshservice is a young and rapidly growing startup based in Bangalore, India, that provides web-based customer support software for small and medium-sized businesses globally. It's used by companies that specialize in different areas such as restaurants, travel, real estate, technology and retail." (Techcrunch)This article will focus on the integration of Basin and Freshservice over the past year.
Basin has helped Freshservice with the implementation of their service desk software for the past year. "We've worked closely with Basin to build an MVP that we are not only proud of but also confident in recommending to our customers." (Pranay Prabhu – Co-founder and CTO)Through investigation and prototyping, Basin helped Freshservice define their Minimum Viable Product requirements.At the beginning of the project, Freshservice users would be responsible for managing tickets. As the implementation progressed, Basin introduced Freshdesk into the mix. The service desk software would be responsible for tracking all issues and providing assistance to users.The integration was completed in phases. Phase 1 was setting up Freshdesk and integrating it with Freshservice. Phase 2 was setting up the integration between Freshdesk and Freshservice. Finally, Phase 3 was developing an API that would allow Freshservice and Freshdesk to communicate without human intervention."Basin wasn't just doing what they said they were going to do. They actually went above and beyond." (Sudhir – Co-founder and CEO)
This project allowed Freshservice to see the benefits of using a service desk software. This software allows users to track problems as well as receive updates on fixes. Without this integration, users would be responsible for tracking problems manually; with this integration, however, their workload is significantly reduced."It's been a pleasure working with Basin. I really like the fact that they challenge us to think differently about how we approach problems while offering us an array of options for solutions." (Pranay Prabhu – Co-founder and CTO)
Over the past year, Basin has successfully integrated Freshservice with Freshdesk. This integration has reduced the workload of Freshservice employees while allowing them to provide better service to their customers. The interface between these two systems was developed using APIs, which allowed both systems to communicate with one another without human intervention. With this integration complete, Freshservice can focus on expanding their business.In the near future, Freshservice plans to add more features to their product. These features include live chat functionality, email notifications to supervisors when tickets are created by users, and user tracking ability through an API.
The process to integrate Basin and Freshservice may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick solution to help you automate your workflows. Click on the button below to begin.