Integrate Basecamp 2 with Deskpro

Appy Pie Connect allows you to automate multiple workflows between Basecamp 2 and Deskpro

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About Basecamp 2

Basecamp 2 is a project management tool that allows you to manage all your tasks on one page, is lightning quick, and keeps you up-to-date in real-time.

About Deskpro

Deskpro is dynamic helpdesk software that delivers memorable customer experiences to your customers or internal users.

Want to explore Basecamp 2 + Deskpro quick connects for faster integration? Here’s our list of the best Basecamp 2 + Deskpro quick connects.

Explore quick connects
Connect Basecamp 2 + Deskpro in easier way

It's easy to connect Basecamp 2 + Deskpro without coding knowledge. Start creating your own business flow.

  • Triggers
  • Global Activity

    Triggers when anything across any project happens. Use a filter step with this!

  • New Activity

    Triggers when something happens inside of Basecamp project. This trigger will give you a brief overview of the event that happened.

  • New Calendar Event on a Calendar

    Triggers when a new event is added to a calendar.

  • New File

    Triggers when a new file is added to a project.

  • New People

    Triggers when a new person is available in the account.

  • New Project

    Triggers when a new project is created.

  • New Text Document

    Triggers when a new text document is added to a project.

  • New Todo Item

    Triggers when a new todo is added to a todo list.

  • New Todo List

    Triggers when a new todo list is added.

  • New Topic

    Triggers when a new topic is added (A new message is a topic, and the first comment on Calendar Events, Uploads, and Todos are topics).

  • New Organization

    Triggers when a new organization is created.

  • New Person

    Triggers when a new person is created.

  • New Ticket

    Triggers when a new ticket is created.

  • New Ticket Reply

    Triggers when a ticket is answered.

  • Actions
  • Add Message to Ticket

    Add a new note to an existing ticket.

  • Create Organization

    Create a new organization.

  • Create Person

    Creates a new person.

  • Create Ticket

    Creates a new ticket.

  • Update Ticket

    Update an existing ticket.

How Basecamp 2 & Deskpro Integrations Work

  1. Step 1: Choose Basecamp 2 as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Deskpro as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Basecamp 2 to Deskpro.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Basecamp 2 and Deskpro

Basecamp 2

Basecamp 2 is an application used for project management. It is a web based application which allows organizations to manage projects and tasks within the organization. With Basecamp 2, users can set due dates for projects, track tasks, assign tasks to team members, create discussions, schedule meetings and cplaborate on documents.

Deskpro

Deskpro is an online cplaboration software designed for business productivity. Deskpro offers features like task management, time tracking, document sharing, messaging, file storage and calendar management.

Integration of Basecamp 2 and Deskpro

To integrate Basecamp 2 and Deskpro, the person will have to go to the “Settings” tab in Deskpro. Here he/she can click on the “Integrations” button. This is where the person will be able to activate the integration process between Basecamp 2 and Deskpro.

After clicking on the “Integrations” button the person will have to log in to his account in Basecamp 2. After logging in to basecamp 2, it will ask for the user’s email address. After entering the email address, it will ask for the user’s password. After entering the password, it will ask for the user’s mobile number. After entering the mobile number, it will give the option to select whether or not they want to receive push notifications. After selecting “Yes” or “No”, it will begin the integration process between Basecamp 2 and Deskpro by sending a confirmation message on the mobile number entered earlier.

Now with this integration process completed, the person will be able to see all their Deskpro activities in their Basecamp 2 timeline with a link attached to each activity. He/she can click on this link to access the activity in Deskpro. The person can also create a task directly from Basecamp 2 and send it as a message in Deskpro. If a person creates a new task in Basecamp 2, this task will automatically appear as a message in Deskpro and vice versa. The tasks created in either application will show up as one another’s tasks.

Benefits of Integration of Basecamp 2 and Deskpro

The benefits of integrating deskpro and Basecamp 2 are as fplows:

  • Increased productivity. With deskpro integrated with Basecamp 2, employees can easily cplaborate with each other and share documents online without having to send emails back and forth and attaching files together.
  • Greater communication. With deskpro integrated with Basecamp 2, all communication is centralized to make it easier for users to communicate with each other and read messages sent by other users. This helps users stay more informed about what is going on in their work environment and makes communication easier. Also because communication is centralized, this makes it easier for users to see what has been done and what needs to be done throughout any particular project or task.
  • Higher level of security. For users that do not want to use deskpro’s help desk feature, deskpro has an integrated help desk feature that can be fully configured by a developer to match a company’s ppicies and procedures. This feature is integrated so that users can create a ticket from deskpro and have it sent as a message to a specific user in Basecamp 2. This helps users spve problems faster because they do not have to open two different applications just to report a problem or ask a question.

The process to integrate Basecamp 2 and Deskpro may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on January 25,2023 05:21 pm