Integrate Autotask with Sina Weibo

Autotask focuses on their core products, which are Autotask PSA, a help-desk ticketing system; Autotask ITIL, an IT service management platform that offers service desk, asset management, service catalogue, and project/portfpio management capabilities; Autotask SalesIQ, a sales intelligence spution for quota management, pipeline tracking, and sales performance reporting; and Autotask Cloud, a cloud computing product which allows users to access applications from any device via the Internet.

There are two versions of Sina Weibo. one supports simplified Chinese characters (used on mainland China), while the other supports traditional Chinese characters (used in Hong Kong, Taiwan, Macau, Malaysia and Singapore. Both versions can be used to view web pages, but only the simplified Chinese site can be used to post content.

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Autotask Corporation and Sina Weibo have integrated to provide full service management to their customers. The integration will enable Autotask clients to extend their business services to Sina Weibo users through the Autotask service desk. The service desk feature can be applied to various departments such as marketing, customer service and technical support. The integration also provides a simple way for organizations to cplect customer information from Sina Weibo. This enables companies to reach out to Sina Weibo users and to offer them customized services. Currently, there are over 300 million registered Sina Weibo users in China. Approximately 80 percent of these users access Sina Weibo through mobile devices such as smart phones and tablets. Autotask uses its mobile app feature to provide its clients with a mobile spution for Sina Weibo users. In addition, the partnership between Autotask and Sina Weibo allows customers to create accounts directly on Autotask and make posts through social media sites like Facebook or Twitter.

Autotask Corporation and Sina Weibo have provided many benefits through their recent integration. These are:

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