Integrate Autotask with PagerDuty

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About Autotask

Autotask provides an IT business management tool that combines RMM, service desk, CRM, projects, time, billing, reporting, and more. It has the ability to integrate all the features you may need to meet your specific business requirements.

About PagerDuty

PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future.

Want to explore Autotask + PagerDuty quick connects for faster integration? Here’s our list of the best Autotask + PagerDuty quick connects.

Explore quick connects
Connect Autotask + PagerDuty in easier way

It's easy to connect Autotask + PagerDuty without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Account

    Triggers whenever a new Account is added.

  • New Appointment

    Triggers whenever a new appointments is added.

  • New Configuration Item

    Triggers when a new Configuration Item is found.

  • New Contract

    Trigger when a new contract created.

  • New Holiday

    Triggers whenever a new holiday is added.

  • New Invoice

    Triggers whenever a new invoice is added.

  • New Item Or Service

    Triggers whenever a new item/service is added.

  • New Opportunity

    Triggers whenever a new opportunity is added.

  • New Project

    Triggers when a new Project is found.

  • New Task

    Triggers when a new Task is found.

  • New Ticket

    Triggers when a new Ticket is found.

  • New Time Entry

    Triggers when a new Time Entry is found.

  • New Todos

    Triggers whenever a new account todos is added.

  • New or Updated Contact

    Triggers whenever a new or updated Contact is found.

  • New or Updated Ticket Note

    Triggers when a ticket note is updated or created.

  • Service Call

    Trigger if a service call was created/setup

  • Updated Account

    Triggers when an Account is updated.

  • Updated Task

    Triggers when a updated task is found.

  • Updated Ticket

    Triggers when a ticket is updated.

  • Updated Time Entry

    Triggers when a Time Entry is updated.

  • New Incident

    Triggers when new incidents are created.

  • Actions
  • Create Account

    Creates an account.

  • Create Appointment

    Creates an appointment.

  • Create Contact

    Creates a contact.

  • Create Opportunity

    Creates a opportunity.

  • Create Ticket

    Creates a ticket.

  • Create Ticket Note

    Creates a ticket note.

  • Create Time Entry

    Creates a Time Entry.

  • Create ToDo

    Creates a ToDo.

  • Update Opportunity

    Updates an opportunity.

  • Update Ticket

    Updates a ticket.

  • Add Acknowledge Event

    Acknowledge the incident with this Incident Key.

  • Add Resolve Event

    Resolve the incident with this Incident Key.

  • Add Trigger Event

    Trigger an incident in PagerDuty with this Incident Key.

How Autotask & PagerDuty Integrations Work

  1. Step 1: Choose Autotask as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick PagerDuty as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Autotask to PagerDuty.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Autotask and PagerDuty


Autotask is a cloud-based, integrated IT business management platform. It allows users to manage their clients and partners, run IT help desks and support tickets. The software helps small and mid-sized businesses (SMBs. with financial planning and forecasting, resource planning and customer support (Kelley, 2017.


PagerDuty is a cloud-based software that helps businesses better manage their IT infrastructures and more efficiently handle incidents. It offers real-time support ticket management, alerts and notifications based on user preferences (Kelley, 2017.

Integration of Autotask and PagerDuty

The integration of Autotask and PagerDuty allows users to manage incident tickets on both platforms from one dashboard. It also allows users to cplaborate and maintain knowledge on all incidents and tickets at one place. When an incident occurs and the user creates a ticket on either of the platforms, real-time updates about the incident are displayed on the other platform as well. Users can choose whether to view the ticket on one platform or both.

The integration between Autotask and PagerDuty also helps customers analyze the entire incident management process as it provides insights into the source of issues. This feature can help companies improve their customer support services by making it easier for them to identify ways to better handle incidents.

Benefits of Integration of Autotask and PagerDuty

Integrating Autotask and PagerDuty enables users to carry out their daily activities using a single work portal. This eliminates the need to switch between various applications, which saves time. This integration also benefits companies by making it easy for them to manage their incidents in real time. Users can also manage their incidents from any location where they have access to the internet. The integration also allows users to stay updated about the status of the tickets they created, which helps them attend to these tickets more effectively. This integration can benefit businesses by improving incident management process efficiency. Through this integration, users can identify the cause for incidents much faster than before. Moreover, by integrating Autotask with PagerDuty, companies can reduce their costs associated with troubleshooting incidents. This integration will also help companies deliver higher quality customer service because it will enable them to provide real-time updates about incidents quickly along with relevant information about the incident. It will also help users respond quickly to incidents by providing them with adequate information.

The process to integrate Autotask and PagerDuty may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on January 25,2023 05:21 pm