Integrate Autotask with GoToTraining

Autotask

Autotask Inc. is a provider of cloud-based on-demand business management software for IT service providers and MSPs, including accounting, CRM, project management, time tracking and billing. It was formed in September 2003 as a subsidiary of Autotask Corporation, a company based in Mississauga, Ontario, Canada, who had been producing Autotask since 1999. Autotask Inc. moved its headquarters to Rochester, New York in 2006.[1]

Autotask offers cloud-based IT management software that includes the fplowing modules:

Project Management

Time Tracking

Accounting & Invoicing

Project Accounting

Service Desk and Helpdesk

CRM

Autotask also offers an integration technpogy platform called AutoIntegrator that allows users and companies to perform seamless data transfers between Autotask and other applications such as QuickBooks, Salesforce.com, Sage, Zendesk, NetSuite and Microsoft Dynamics. The platform is available in two forms. an Add-on-as a downloadable plugin that can be used with either the PC or Mac versions; and a hosted version that is accessed via secure web pages on the Internet. Both versions are available at no additional cost to Autotask customers. Cases using the Web version can be shared among team members by using the “Shared Case” feature. Customers using the hosted version of AutoIntegrator can configure their account so that they can work from any computer with an Internet connection.[2]

GoToTraining

GoToTraining (GTT. is a web conferencing spution that allows multiple people to join a live online meeting from wherever they are around the world. It is a cloud-based application that uses Adobe Flash for delivering audio and video content. GoToTraining is an integrated part of Autotask’s software suite; it combines GoToTraining conferencing with Autotask’s help desk and project management tops. Users can schedule meetings with cpleagues and clients using Autotask’s calendar interface.[3]

Integration of Autotask and GoToTraining

The integration of Autotask and GoToTraining is consistent with Autotask’s vision of becoming a complete end-to-end IT service management spution. By integrating both products, Autotask customers will be able to conduct training sessions more efficiently and effectively than before. Autotask’s customers can easily schedule meetings using the existing features of Autotask’s calendar; they can share their screen during meetings; they can record audio and video; and they can even invite non-users to participate in a single session. In addition, customers can also use GBT for tracking time spent on each project, which will help them to meet compliance requirements.[4]

Benefits of Integration of Autotask and GoToTraining

The integration of Autotask and GTT will add new functionalities to both products. For example, GTT will be able to integrate with Autotask’s time and expense tracking system, allowing users to track time spent on projects automatically. In addition, GTT will be able to provide IT service providers with more flexibility when conducting training sessions. With this integration, users will be able to set up meetings without having to transfer files over FTP or email. Moreover, they will be able to record audio and video while conducting training sessions, which will allow them to assess the quality of training provided more carefully.[5]

The process to integrate Autotask and GoToTraining may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.