Integrate Autotask with Drift

Appy Pie Connect allows you to automate multiple workflows between Autotask and Drift

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About Autotask

Autotask provides an IT business management tool that combines RMM, service desk, CRM, projects, time, billing, reporting, and more. It has the ability to integrate all the features you may need to meet your specific business requirements.

About Drift

Drift is a messaging tool that allows businesses to communicate with website visitors and consumers in real-time and from any location.

Want to explore Autotask + Drift quick connects for faster integration? Here’s our list of the best Autotask + Drift quick connects.

Explore quick connects
Connect Autotask + Drift in easier way

It's easy to connect Autotask + Drift without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Account

    Triggers whenever a new Account is added.

  • New Appointment

    Triggers whenever a new appointments is added.

  • New Configuration Item

    Triggers when a new Configuration Item is found.

  • New Holiday

    Triggers whenever a new holiday is added.

  • New Invoice

    Triggers whenever a new invoice is added.

  • New Item Or Service

    Triggers whenever a new item/service is added.

  • New Opportunity

    Triggers whenever a new opportunity is added.

  • New Project

    Triggers when a new Project is found.

  • New Task

    Triggers when a new Task is found.

  • New Ticket

    Triggers when a new Ticket is found.

  • New Time Entry

    Triggers when a new Time Entry is found.

  • New Todos

    Triggers whenever a new account todos is added.

  • New or Updated Contact

    Triggers whenever a new or updated Contact is found.

  • New or Updated Ticket Note

    Triggers when a ticket note is updated or created.

  • Service Call

    Trigger if a service call was created/setup

  • Updated Account

    Triggers when an Account is updated.

  • Updated Task

    Triggers when a updated task is found.

  • Updated Ticket

    Triggers when a ticket is updated.

  • Updated Time Entry

    Triggers when a Time Entry is updated.

  • New Message

    Triggers each time when a new message in a conversation is received.

  • Actions
  • Create Account

    Creates an account.

  • Create Appointment

    Creates an appointment.

  • Create Contact

    Creates a contact.

  • Create Opportunity

    Creates a opportunity.

  • Create Ticket

    Creates a ticket.

  • Create Ticket Note

    Creates a ticket note.

  • Create Time Entry

    Creates a Time Entry.

  • Create ToDo

    Creates a ToDo.

  • Update Opportunity

    Updates an opportunity.

  • Update Ticket

    Updates a ticket.

  • Create or Update Contact From External

    Create or update a contact.

  • Update Known Contact

    Updates an existing contact.

How Autotask & Drift Integrations Work

  1. Step 1: Choose Autotask as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Drift as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Autotask to Drift.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Autotask and Drift


Autotask is a cloud-based management software for IT. It allows businesses to manage IT more efficiently by providing cross-platform support, end-to-end automation, automation of routine tasks, and business process outsourcing.


Drift is a chatbot platform that allows businesses to connect with customers via chat on their website. Businesses can build automated conversations with customers by creating a chatbot and train it to respond to the customer’s queries or any touch point they want to provide.

Integration of Autotask and Drift

Autotask has recently integrated with Drift and created a partnership with Drift. This integration will allow Autotask users to leverage Drift’s chatbot technpogy on Autotask’s platform. Also, this integration will allow companies to create automated messages for their customers that are triggered by certain events. For example, if a customer is creating an account on a website, the system will trigger a message from the business to the customer asking them to approve the request. The customer can then reply back with a “yes” or “no”, allowing the company to easily manage the approval process of new accounts. Additionally, this integration will allow companies to provide information about products and services directly through the chatbots. This type of “conversation” will allow customers to ask questions about the product or service without having to pick up the phone or make an email inquiry. This is an excellent way for a business to reduce costs associated with customer service and make it easier for customers to get answers to their questions.

Benefits of Integration of Autotask and Drift

The benefit of integrating Autotask and Drift will be the ability for companies to automate their business processes. Guests will no longer have to waste time fplowing forms and procedures that were previously handled manually by staff. Instead, guests will be able to ask questions about these processes and receive a timely response from Drift that can help them complete the necessary steps needed to proceed with their purchase. Another benefit is the reduction in overhead costs that come with managing customer service staff. By using chatbots, staff will not be required to answer basic questions that can be answered quickly and efficiently by the chatbot. By automating these types of requests, companies will save time and money. Additionally, this integration provides an excellent opportunity for companies to reach out to customers with information about their products and/or services. By doing this, companies will increase their sales and strengthen relationships with existing customers while also developing new customers.

The process to integrate Autotask and Drift may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm