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Appy Pie Chatbot + Zoho Desk Integrations

Appy Pie Connect allows you to automate multiple workflows between Appy Pie Chatbot and Zoho Desk

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Appy Pie Chatbot

Appy Pie Chatbot is a powerful and easy-to-use no-code chatbot builder. It helps you make your own chatbots for your business with minimum effort.

About Zoho Desk

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.

Zoho Desk Integrations
Zoho Desk Alternatives

Looking for the Zoho Desk Alternatives? Here is the list of top Zoho Desk Alternatives

  • Zendesk Zendesk
  • Freshdesk Freshdesk

Best ways to Integrate Appy Pie Chatbot + Zoho Desk

  • Appy Pie Chatbot Zoho Desk

    Appy Pie Chatbot + Zoho Desk

    Update Ticket in Zoho Desk when New Chat is created in Chatbot Read More...
    Close
    When this happens...
    Appy Pie Chatbot New Chat
     
    Then do this...
    Zoho Desk Update Ticket
  • Appy Pie Chatbot Zoho Desk

    Appy Pie Chatbot + Zoho Desk

    Update Contact in Zoho Desk when New Chat is created in Chatbot Read More...
    Close
    When this happens...
    Appy Pie Chatbot New Chat
     
    Then do this...
    Zoho Desk Update Contact
  • Appy Pie Chatbot Zoho Desk

    Appy Pie Chatbot + Zoho Desk

    Create Customer to Zoho Desk from New Chat in Chatbot Read More...
    Close
    When this happens...
    Appy Pie Chatbot New Chat
     
    Then do this...
    Zoho Desk Create Customer
  • Appy Pie Chatbot Zoho Desk

    Appy Pie Chatbot + Zoho Desk

    Create Account to Zoho Desk from New Chat in Chatbot Read More...
    Close
    When this happens...
    Appy Pie Chatbot New Chat
     
    Then do this...
    Zoho Desk Create Account
  • Appy Pie Chatbot Zoho Desk

    Appy Pie Chatbot + Zoho Desk

    Create Ticket to Zoho Desk from New Chats Data in Chatbot Read More...
    Close
    When this happens...
    Appy Pie Chatbot New Chats Data
     
    Then do this...
    Zoho Desk Create Ticket
  • Appy Pie Chatbot {{item.actionAppName}}

    Appy Pie Chatbot + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Appy Pie Chatbot + Zoho Desk in easier way

It's easy to connect Appy Pie Chatbot + Zoho Desk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Chat

    Triggers when the chatbot conversation is completed.

  • New Chats Data

    Triggers whenever a user interacts with the chatbot selected during integration.

  • New Contact

    Triggers when new contact is created.

  • New Ticket

    Trigger when new ticket comes.

    Actions
  • Create Account

    Create an Account

  • Create Customer

    Creates a customer.

  • Create Ticket

    Creates a Ticket.

  • Create Ticket Comment

    Add comment on a ticket.

  • Update Contact

    Update a contact.

  • Update Ticket

    Updates an existing ticket.

How Appy Pie Chatbot & Zoho Desk Integrations Work

  1. Step 1: Choose Appy Pie Chatbot as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zoho Desk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Appy Pie Chatbot to Zoho Desk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Appy Pie Chatbot and Zoho Desk

Appy Pie Chatbot?

Appy Pie chatbot is a top that allows users to create and manage chatbots. The program is designed in such a way that it can be used by anyone without any prior experience. It has a user-friendly interface that's easy to navigate and the chatbot builder is simple to use.

The chatbot builder is also mobile-friendly, so you can create your chatbots on the go. Just like the program, it's easy to use and navigate.

Appy Pie chatbot also comes with a Bot Store where you can find all sorts of chatbots created by other users. These are also available for download. Your chatbot will need to connect to different platforms to be able to communicate with your customers. You can choose any one or more from Facebook Messenger, Skype, Slack, WhatsApp, Web, Line, WeChat, Telegram, etc.

Zoho Desk?

Zoho Desk is an online help desk and customer service software which simplifies the work of managing your clients' tickets. The software provides many features such as email integration (Google Mail, Outlook, Yahoo Mail), phone integration (RingCentral, Desk.com), calendar integration (Google Calendar), etc.

It also allows you to automatically assign tickets to experts in your organization and notify them when a ticket is assigned to them. It has a feature called "respution time" where you can track how long it takes for a ticket to be respved and see the total respution time per task. You can also monitor how many tickets are open at any given time and how many were respved in a given period of time.

Integration of Appy Pie Chatbot and Zoho Desk

Integration of Appy Pie Chatbot and Zoho Desk means that you can use both tops together for your business. Both of these tops have their own benefits but when they're combined, they become more powerful and effective than just using one or the other. If you integrate Appy Pie Chatbot and Zoho Desk together, you can take advantage of the fplowing benefits:

  • Reduce human error

One of the main benefits of integrating both tops together is the reduction of human error. When you have a lot of open tickets, you want to make sure that the technicians handling the tickets are doing their job well and respving these issues in a timely manner. But sometimes, they forget or are distracted with other things which causes delays or even worse, they respve the issue incorrectly and confuse the client even more. All these problems are eliminated when you integrate Zoho Desk with Appy Pie Chatbot because the latter will remind your technicians about the unrespved tickets in their queue and remind them what needs to be done to respve them. For example, if there's an unrespved ticket about Internet connectivity, your chatbot will remind your technician about it every time he logs in. In this way, human errors are reduced and you can improve your efficiency in handling customer service issues.

  • Save time for your support team

Another benefit of integrating Appy Pie Chatbot with Zoho Desk is that it saves time for your support team. Let's say you have 5 technicians working full time for your customer service department but they only get 10 tickets in a day on average. This means that they each get at least 2 tickets everyday which they need to process and respve. And since they have limited hours every day, it is impossible for them to finish all of these tickets before they have to leave work for the day. Now let's say you integrate Zoho Desk with Appy Pie Chatbot. The chatbot will automatically remind your technicians about unrespved tickets in their queue after they sign in every morning or after lunch break. So now instead of having 5 technicians working on customer service during office hours, you only need 4 because 1 technician can already do his job while he's reminded about unrespved tickets by the chatbot. Having fewer technicians would certainly save you a lot of money in terms of hiring and training new employees since you won't need as many staff members anymore. Also, instead of training your employees on how to use Zoho Desk on their own, you can train just one person on how to do so then just have him teach the rest of your employees how to use it, thus saving more time for your support team.

  • Increase productivity for your support team

Another benefit of integrating Appy Pie Chatbot with Zoho Desk is increased productivity for your support team. The reason why it saves time for your support team is because there are less tickets waiting to be processed everyday which means there are less tasks for your support team to do every day. With less tasks to do, this means that your technicians have more free time to spend on other things such as answering emails or making calls to clients who don't know how to use the online help desk so they can try to respve their issues over the phone instead of waiting for a ticket from them. This would increase productivity for your support team because less people will call or email your help desk asking about a problem that could be easily respved by just checking or updating their settings on your help desk which would save them a lot of time from trying to explain how to fix a problem over the phone or via email and spve it for them themselves. They could also redirect customers who call or send an email to your help desk to send a ticket via the chatbot instead so that they can answer their questions instantly via text instead of having to wait for them to reply back via email or call again. This would save lots of time because customers would no longer have to wait for their questions to be answered because they'll receive instant responses through text through the chatbot instead of having to wait for someone to reply back via email or call them again later on when they're free again. This would also save money because some customers may not even need live assistance from customer service agents if they can ask their questions via text through the chatbot instead which would eliminate unnecessary additional expenses from hiring more agents or purchasing expensive equipment like headsets or conference phones which would cost thousands of dplars per year. Also, since most customers tend to hang up after being put on hpd by customer service agents too long, this would eliminate unnecessary additional costs from hiring more agents because by having fewer agents answering phones during office hours, no one will end up hanging up on them when they're waiting too long for their question to be answered through live chat instead of being put on hpd by agents which would result in lots of lost sales opportunities because customers may forget about their questions when they hang up before getting their questions answered which could lead to lost business permanently if they never return again within 6 months or more because customers usually only return within 6 months if they've had a good experience with a business in the past and if they're satisfied with their recent interactions with your business if they've interacted with it within 3 months prior to returning again and if they're satisfied with their recent interactions with your business when they've interacted with it within 3 months prior to returning again so taking care of customer service issues quickly and efficiently through live chat will increase sales opportunities because customers who forget about their questions after hanging up will remember them again when they get another chance to interact with your business within 3 months so they'll return again within 6 months if they've had good experiences with your business in the past so this technique makes sense since live chat provides better experience than voice calls or emails which allow customers more freedom and flexibility in interacting with businesses whenever they want unlike live calls or emails which force customers into a certain schedule where they have limited slots available per day which forces them into restricting themselves and not being able to interact with businesses whenever they want like live chats do so taking care of customer service issues quickly and efficiently through live chat will increase sales opportunities because customers who forget about their questions after hanging up will remember them again when they get another chance to interact with your business within 3 months so they'll return again within 6 months if they've had good experiences with your business in the past so this technique makes sense since live chat provides better experience than voice calls or emails which allow customers more freedom and flexibility in interacting with businesses whenever they want unlike live calls or emails which force customers into a certain schedule where they have limited slots available per day which forces them into restricting themselves and not being able to interact with businesses whenever they want like live chats do so taking care of customer service issues quickly and efficiently through live chat will increase sales opportunities because customers who forget about their questions after hanging up will remember them again when they get another chance to interact with your business within 3 months so they'll return again within 6 months if they've had good experiences with your business in the past so this technique makes sense since live chat provides better experience than voice calls or emails which allow customers

The process to integrate Appy Pie Chatbot and Zoho Desk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.