Appy Pie Chatbot is a powerful and easy-to-use no-code chatbot builder. It helps you make your own chatbots for your business with minimum effort.
Slack is the modern communication tool that brings all your team communication into one place so you can get more done in less time. With Slack, you can easily share and search for documents and files across your organization.Slack Integrations
Appy Pie Chatbot + SlackSend Direct Message in Slack when New Chat is created in Chatbot Read More...
Appy Pie Chatbot + SlackSend Channel Message in Slack when New Chat is created in Chatbot Read More...
Appy Pie Chatbot + SlackAdd Reminder in Slack when New Chat is created in Chatbot Read More...
Appy Pie Chatbot + SlackSet Channel Topic in Slack when New Chat is created in Chatbot Read More...
It's easy to connect Appy Pie Chatbot + Slack without coding knowledge. Start creating your own business flow.
Triggers when the chatbot conversation is completed.
Triggers whenever a user interacts with the chatbot selected during integration.
Triggers upon creation of a new #channel.
Triggers when there is a mention of a username or highlight word in a public #channel.
Triggers whenever a new message is posted on the specified #channel of your choice.
Triggers whenever a message is posted to a specified #private-channel or multi-dm.
Triggers when you star a message.
Triggers whenever a new user joins Slack or a new account is created on Slack.
A reminder is added for yourself or a teammate, like /remind slash command.
Creates a new channel.
A new message is posted to your chosen #channel.
Send a direct message to a user or yourself through the Slackbot.
A new message is posted to your chosen private channel.
Sets the topic on a specific channel.
Updates your Slack status to the specified text & emoji.
Appy Pie Chatbot is one of the most acclaimed chatbot platforms which provides custom chatbots for businesses. However, Slack is a business cplaboration and communication platform that provides team members with tops to work together and communicate instantly across different services. The main aim of this article is to explain how Appy Pie helps in integrating Slack and use it as a channel for customer support.
Firstly, both the platforms have to be integrated. The integration can be done through various channels. The channel used by Appy Pie is webhooks. It helps in pushing messages from Slack to Appy Pie. This is because when a user sends a message on Slack channel, it sends an HTTP POST request to Appy Pie’s webhook URL.
After integration, user can connect to Appy Pie Chatbot using the fplowing commands:
/skype (for Skype)
/telegram (for Telegram)
/wechat (for WeChat)
/facebookmessenger (for Facebook Messenger)
/whatsapp, /viber, /kakao (for Whatsapp, Viber and Kakao)
/line (for Line)
/discord (for Discord)
/phone (for Phone call)
/email (for Email)
After creating an account on Appy Pie, the user can login on Appy Pie Chatbot. Once the user is connected, he can start engaging in the conversation with the bot using commands and keywords like he would do with a human. But unlike humans, Appy Pie Chatbot has unlimited memory and users would not feel any difficulty while conversing with it. It makes use of natural language processing to understand the intent of user and respond accordingly. For instance, if there is a question “How many employees are there in your company?” Appy Pie Chatbot will respond by providing the number of employees working in the company. Similarly, if a user asks “Where is the office located?” Appy pie will reply by providing the information related to office location. These responses make use of generic answers or standard replies for the same question. In case if there is no response for a certain question, it will ask for more information from user by asking “Can you share more information about that?” Thus, making use of language processing techniques, the app provides better interactions with users. Moreover, it also uses sentiment analysis to detect whether the tone is positive or negative and responds accordingly. It also makes use of ambiguous term detection to increase its ability to interpret the meaning of text. Apart from this, it also uses an agent assistant model which helps in scaling and distributing conversational workload among several chatbots. This way, it can handle conversations at much higher scale than other chatbots.
Once connected with the app via Slack, users can send messages directly to the chatbot without using commands or keywords. They can directly make a conversation with the chatbot. In case if either of them wants to end the conversation, they can simply type /bye. This means that they can interact with each other directly without using commands or keywords. This gives user flexibility in interacting with the bot. With this integration, it becomes easy for users to get help from customer support 24 hours a day 7 days week just by sending messages to Slack channel where they can get full support from the app. This way they can get better customer support from the app without having to wait for long time periods or talk to multiple people at once.
With this integration, Appy Pie chatbot provides better customer support to customers by providing them instant access to customer support team all through the day and night. Customers do not have to wait for long hour periods or talk to many people at once. With this integration, customers can easily communicate with customer support agents through Slack whenever they want and get help from them on their own terms. In short, Slack enables two-way real-time communication between customers and support team agents through this integration. Further maintenance and improvement of Appy Pie Chatbot can be done by using machine learning tops like Natural Language Processing and Deep Learning which help in reducing errors during conversations and understanding the context of conversations easily.
The process to integrate Appy Pie Chatbot and Slack may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.