Integrate Appy Pie Chatbot with SharpSpring

Appy Pie Chatbot?

Appy Pie Chatbot is a WordPress plugin that allows you to make your website smart by integrating it with chatbot technpogy. With this plugin, you can engage your visitors in a way that is similar to the way you would engage your customers on Facebook, Twitter, or other social media platforms.

SharpSpring?

SharpSpring is an email marketing platform that has been around for more than 15 years. It is also a certified Google G Suite Partner that helps its clients create automated marketing campaigns. With this, you can easily integrate SharpSpring with Appy Pie Chatbot to automate your customer support process.

Integration of Appy Pie Chatbot and SharpSpring

Appy Pie Chatbot plugin automates the process of providing customer support. You can use it to improve the quality of your customer service through the fplowing features:

• Instant Messaging Feature

With this feature, you can start a conversation with your visitors. Visitors can ask questions, give feedbacks, share their opinions, or just have a general conversation with your company.

• Personalized Conversations

If you are providing customer service through Facebook Messenger, LinkedIn, or any other social media platform, you can still personalize your message to your customers. With this, you can easily send different messages to different customers based on their preferences. This will make your customer feel like they are talking to a real person and not merely reading what someone else wrote.

• Surveys and Feedback Forms

You can use these features to cplect feedbacks from your customers. This way, you can easily learn about their pain points and how you can improve your products and services. With this, you can also provide customers the opportunity to suggest the next product or service that they want to see from you.

• Analytics and Reporting Features

These features allow you to monitor the performance of your chatbots so you can continuously improve them. One of the most important features included in this category is the conversational analytics feature. This feature allows you to see how much time each user spends in the chatbot and how many actions he/she performed. You can also check out your chatbot’s performance based on certain metrics such as demographics, geography, device, etc., so you can understand which messaging works best for which type of audience. These features allow you to optimize your chatbot so it provides better service to your customers.

• Customer Feedback Forms

Customers can provide feedbacks through these forms that are integrated with Appy Pie Chatbot interface. With this feature, you can receive more valuable feedback from your customers and use it to further improve your chatbot experience for them. Some of the most valuable information that you can get from these forms include:

Feedback regarding specific features of the chatbot that worked or didn’t work well for the customer; Suggestions for improvements; Understanding of a particular question a customer asked; Suggestions for new features; etc.

• Videos and Images Sharing Feature

With this feature, you can let users share videos and images on their Facebook Messenger or Skype while engaging in a conversation with your company. This will allow them to show videos and images that will better explain what they want to say instead of using lengthy sentences. This will ultimately lead to better communication between you and your customers.

• Automatic Responses Feature

This allows you to program automatic responses that will be sent after a certain period of time when a customer did not respond after receiving your message. This is a great feature if a customer did not receive a particular message but might have received another one from you in the meantime. The message template will appear only after a certain period of time has passed since the last message was sent by you in case the customer did not receive one of them in time. This will ensure that all messages are delivered to the customer without having to wait for his/her reply every time when they do not reply right away. It also allows you to track when each message was sent so you know when each message was received by your customer and what happened in between those times in case the customer did not receive some of them in time or at all. You can also add different types of content in this feature such as text, images, gifs, etc., so each message is presented differently according to what kind of content was used in it.

The process to integrate Appy Pie Chatbot and SharpSpring may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.