Amazon SNS + Freshservice Integrations

Amazon SNS (Simple Notification Service. is a highly scalable, flexible and cost-effective push messaging service. It allows developers to build applications that notify users of updates and events through a simple interface call without the need for them to be continuously polling for updates.SNS provides a number of features including:·          Delivery of messages to multiple recipients·          Flexible access control for managing message delivery·          Distributed notifications to both subscribers and subscribers of subscribers·          An HTTP endpoint to send notifications from any application·          A web console for viewing the status of topics and delivering messages·          Support for sending messages in multiple formats, including SMS, Email, HTTPS and HTTPFreshservice is a cloud based ITIL(IT Infrastructure Library. solution. It provides ITIL based best practices, services and tools for IT Service Management.It provides a variety of features including:·          A single pane view of your IT assets·          Real time communication with your IT team·          Integrations with 1000+ products·          Cloud native application monitoring·          Multiple language support

Amazon SNS and Freshservice can be integrated to provide ITIL services to your organization. The integration between these two Amazon Web Services will enable IT organizations to improve their service quality and streamline processes.

Integration of Amazon SNS and Freshservice

To integrate Amazon SNS and Freshservice, you may use AWS SDKs . You can integrate SNS easily by using AWS SDKs for various programming languages. For example, if you want to send test notifications to your Freshservice account, you can use AWS SDK for Java to send messages via Amazon SNS. You can download AWS SDK for Java from http://aws.amazon.com/sdkforsale/ . If you want more information about AWS SDKs, please visit http://aws.amazon.com/documentation/ .

Benefits of Integration of Amazon SNS and Freshservice

Integrating Amazon SNS and Freshservice enables us to reduce costs and better serve our customers. It can also be used as one of the tools to achieve ITIL best practices. Some of the benefits that we can get by integrating Amazon SNS and Freshservice are as follows:·          Reduced Costs . By integrating Freshservice with Amazon SNS, we can reduce the management costs of IT services since all the tickets will be automatically notified directly to Freshservice . Instead of hiring an internal person to manage the tickets, we can save some money by spending it on other important things.·          Better Customer Service . When we integrate Amazon SNS and Freshservice , we can provide faster response time since all the tickets will be notified directly in Freshservice . We will be able to serve our customers better since there will not be any delay in handling tickets . Moreover, we will be able to track the history of all the actions taken on a ticket. This is because all the notifications will be directly sent into Freshservice and will be tracked through Freshservice dashboard. As a result, we can provide better customer service by giving our customers timely notifications and tracking their requests history in Freshservice .

The process to integrate Amazon SNS and Freshservice may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick solution to help you automate your workflows. Click on the button below to begin.