Integrate Amazon SNS with Agile CRM

Amazon SNS and Agile CRM are two platforms that are widely used to support business in the modern business world.

What is Amazon SNS?

Amazon Simple Notification Service (Amazon SNS. is a web service for developers to build and send push notifications, or messages, directly to mobile devices and applications, using the Amazon cloud services. Nowadays, mobile devices are widely used by people, especially, smartphones. Conversely, many companies use mobile apps to support their businesses. Businesses can use Amazon SNS to easily send notifications to these mobile apps. The notification is sent via Amazon SNS API in JSON format. Besides sending push notification to mobile devices, Amazon SNS can also send notifications to other capable platforms, such as SMS, email, Slack, Twilio, webhooks, etc.The most important thing of Amazon SNS is that it is very flexible; the user can choose an appropriate notification channel based on his/her needs. If a business wants to notify its customers about a new product or promotion on their mobile app, then it can use Amazon SNS to send notifications. If another business would like to send emails to its employees about a new policy, it can use Amazon SNS to send notifications via emails. This flexibility makes Amazon SNS suitable for many businesses. In addition, Amazon SNS provides SDKs for several popular programming languages (Ruby, Python, PHP, etc.. so that developers can easily integrate it with their own applications.

What is Agile CRM?

Agile CRM is a platform that is widely used by businesses to manage customers' information. It has features that allow users to manage contacts, organize tasks, track projects, schedule meetings, etc.Agile CRM also allows users to store their customer's data. For example, if a user has a contact named John Smith in his/her Agile CRM account; information about John Smith will be stored in the Agile CRM database. These information includes John Smith's personal information (e.g., John Smith's name), his/her relationships with other contacts (e.g., John Smith's spouse), his/her activities (e.g., he/she has joined your company), etc.Agile CRM uses RESTful APIs to integrate with other applications. Through APIs, third party applications can connect with Agile CRM and access data stored in Agile CRM database in order to present this data in their own applications.C. Integration of Amazon SNS and Agile CRM

Integration of Amazon SNS and Agile CRM allows businesses to easily manage their customers' data. Let's suppose that you are working for a company named ABC Company and you want your co-workers to access the customer's data stored in your Agile CRM account. The first thing that you should do is to integrate Amazon SNS with Agile CRM. Once integration between Amazon SNS and Agile CRM is successful, then all your co-workers can easily subscribe to your Agile CRM account through your Amazon SNS Topic. Once subscribing, they will receive all your updates from your Agile CRM account. The following figure presents how you can integrate Amazon SNS with Agile CRM:The integration allows your co-workers to easily subscribe your topic and receive all your updates from your Agile CRM account without requesting any permission from you!

Integration of Amazon SNS and Agile CRM

First of all, we need to create a topic in our Amazon SNS account. Topics are containers for messages that we want to publish into them. An application can publish messages into multiple topics but an application can subscribe only one topic at a time. In the following steps we will create a topic named "ABC Company".In the left side menu of the Amazon SNS console, click on "Topics"; then click on "Create new topic". Fill in the form with the following information. Topic name. ABC Company Topic ARN. arn:aws:sns:us-east-1:111111:ABC Company Leave all other options as default values. Then click on "Create topic" button. After creating our topic we need to subscribe our application to the created topic. In the left side menu of the Amazon SNS console click on "Subscriptions". Click on "Create subscription". Fill in the form with the following information. Protocol. HTTPS Endpoint. Select "Click here to launch wizard" option Topic ARN. arn:aws:sns:us-east-1:111111:ABC Company Leave other options as default values; then click on "Next step" button. On the next page click on "Create subscription" button. Once creating our subscription we need to generate credentials for our application so that it can subscribe to our created topic. In the left side menu of the Amazon SNS console click on "Keys". Click on "Create new key" button. Fill in the form with the following information. Key type. AWS_SECRET_KEY Key pair name. subscribe_to_topic Leave other options as default values; then click on "Yes, Create" button. After creating our credentials we can use them to integrate our application with our created topic. To do that we need to provide our credentials to our application and configure it so that it subscribes our created topic when launched. In this tutorial I will show you how you can do that using ReactJS and NodeJS frameworks; however, you can use this technique with any framework that you like or you are familiar with. First of all let's create a NodeJS application that subscribes our topic in order to receive notification from our created topic when new messages are published into it; then it forwards this message to other subscribed applications (if exists. To do that create a folder named "notify-my-friends" under "/app"; then create three files under this folder named "index", "server", and "config". Copy and paste the following code into each file respectively. index file:NodeJS code that subscribes a topic and print received notifications into the console is shown above. After launching this application it will receive all messages published into our created topic and print them into the console as shown below:server file:NodeJS code that subscribes a topic is shown above; however, you should not forget to change value of variable "keyName" depending on your created key pair name! In addition replace value of variable "topicARN" with ARN value of your created topic! Once this application is launched it will continue receiving notifications from our topic until we stop it by pressing Ctrl+C keys as shown below:config file:This file contains configuration variables for our application as show below:Now we need an application that sends notifications from our created topic into sms service for example Twilio or Twilio MMS . To do that let's create an Express application that connects with our created topic using AWS SDK for NodeJS ; once connecting, it will subscribe an HTTP endpoint that is hosted in Twilio and sends all notifications from our created topic into Twilio endpoint via POST request . Let's start by creating a folder named "notify-my-friends-tutorial" under "/app" directory; then create two files named "index" and "middleware". Copy and paste the following code into each file respectively. index file:Middleware file:This file contains middleware function that handles requests for sending notification from our created topic into Twilio endpoint . As shown above this function receives two parameters named req (this parameter represents request object. and res (this parameter represents response object); once receiving these parameters automatically checks whether req ('s method. equals POST or not; if req ('s method. equals POST then it parses body of POST request (converts JSON string into JavaScript object. ; finally adds information parsed from POST body into payload variable (payload variable represents additional data that is sent together with request. . Next this function calls another middleware function sendNotificationToTwiML(. (described later); finally returns response object whose status equals 200 (status equals 200 means successful completion. Let's continue by writing functions required by middleware function sendNotificationToTwiML(. . First of all let's write middleware function parseJsonBody(. :Let's continue by writing functions required by middleware function parseJsonBody(. . First of all let's write middleware function getTopicArn(. :Now let's write middleware function sendNotificationToTwiML(. :As shown above this function receives two parameters named req (this parameter represents request object. and res (this parameter represents response object); after

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