Amazon CloudWatch + Twilio Integrations

Amazon CloudWatch is a web service that provides monitoring of your AWS resources and can automatically react to changes in your environments. It is a monitoring system that enables you to define and monitor alarms, metrics, and trends from various sources. It monitors your Amazon Web Services (AWS. infrastructure and notifies you of potential IT issues.You can use Amazon CloudWatch for the following:

• Monitor AWS resources for changes or deviations from expected behavior.
• Set thresholds for AWS resources to generate alerts or notifications when exceeded.
• Automatically launch or terminate EC2 instances based on specified conditions.
• Export data in JSON format to be used in other AWS or third-party tools.
• Bulk import and export of data from S3 to CloudWatch.
• Set CloudWatch alarms and dashboards to track metrics with time series data visualization and comparisons to help you identify trends and patterns
• Create rules that trigger actions based on certain conditions and events
• Configure log files to deliver log files via Amazon S3 into CloudWatch Logs for analysis and troubleshooting.
• Develop custom metrics using the SDK provided by Amazon.
• Use CloudTrail to log and monitor all API calls made against your AWS resources.

11A. Integration of Amazon CloudWatch and Twilio (B)Amazon CloudWatch is an integral part of the Twilio platform, as many Twilio services are deployed as AWS CloudFormation templates, which rely on a common set of IAM roles, policies, and cloudwatch logs configurations. The setup of these services will fail until the above configuration is done properly. Both services have been heavily integrated with each other to provide an end-to-end solution to our customers. CloudWatch logs can also be used to monitor the performance of Twilio services over time, providing metrics such as the number of SMS messages sent per hour or the number of voice calls made per minute. These metrics can be used to inform actions such as autoscaling or modifying a customer’s plan if they are exceeding their usage limits. Monitoring is also important for ensuring that network failures and configuration errors do not impact our customers’ ability to communicate with their customers using Twilio’s services. We need to ensure that our infrastructure is resilient enough to handle failures in a controlled manner so that customers are not affected by them. In addition, we need to make sure that any service or application failure does not propagate into an outage for our customers. We consistently look at ways to improve the reliability and flexibility of our infrastructure without sacrificing any of the capabilities our customers depend upon for their communications applications. Recent improvements include increasing deployment frequency, adding support for multiple availability zones and regions, configuring redundant systems, and removing single points of failure in our infrastructure configuration. We have also recently introduced new internal controls that allow us to more effectively monitor service issues, track detailed call and account activity including being able to distinguish between phone calls made via Twilio-enabled applications versus traditional phone calls, as well as perform root cause analysis on individual calls or accounts when problems are identified.. You can read about some of the best practices we follow for monitoring here. https://www.cloudwatchdocs.com/latest/user-guide/monitoring.html#best-practices .

(A. Amazon CloudWatch helps us monitor the health of our platform through the use of alarms that we create via CloudWatch dashboards and by creating rules that trigger notifications or take action on system events such as scaling up or down EC2 instances or launching / terminating servers.. (B. Using this information we can verify the integrity of our services and take corrective actions if needed in real time without affecting our customers’ ability to communicate via the Twilio platform.. All logs generated by Twilio services are sent into Amazon CloudWatch Logs for centralized storage, analysis, and searching.. (A. Amazon CloudWatch is a critical tool for monitoring our infrastructure and ensuring that it meets our current needs as well as scaling it up as our business grows.. (B. By using this tool we are able to identify performance issues with our services and fix them before our customers are impacted, no matter what point in time we identify them.. References. http://docs.aws.amazon.com/AmazonCloudWatch/latest/DeveloperGuide/what-is-cloudwatch.html http://docs.aws.amazon.com/AmazonCloudWatch/latest/DeveloperGuide/what-is-cloudwatch-tutorial.html

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