Integrate Amazon CloudWatch with Freshdesk

Amazon CloudWatch is a real-time monitoring service for AWS cloud resources and applications that run on AWS. It is used to collect, store and analyze performance metrics of various systems. It provides graph and table views to track the performance of your application.

Freshdesk is a customer support software designed to manage multiple sales channels easily. It solves common pains of support by providing a single place for contact management, knowledge base management, social media management, etc. Freshdesk is capable of managing multiple sites with ease.

Integration of Amazon CloudWatch and Freshdesk

Amazon CloudWatch can be integrated with Freshdesk using webhooks. Webhooks are third party applications that automatically send information to Freshdesk when an event occurs in CloudWatch. In order to integrate the two services, users need to configure a web hook in CloudWatch and create a new event in Freshdesk when the configuration is complete. This integration provides a real time monitoring system for AWS cloud resources and applications. This integration also helps in analyzing performance metrics of various systems within the AWS cloud environment.

Benefits of Integration of Amazon CloudWatch and Freshdesk

This integration makes it easier for Freshdesk users to view their AWS cloud activity in a single platform. It provides statistics on Amazon CloudWatch metrics such as CPU, memory utilization, network activity and much more through an intuitive dashboard. The integration also enables the user to get notifications on performance changes via email in addition to the alerts from the integrated monitoring solution itself.

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