Integrate Amazon CloudWatch with Freshdesk

Appy Pie Connect allows you to automate multiple workflows between Amazon CloudWatch and Freshdesk

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About Amazon CloudWatch

Amazon CloudWatch is a monitoring service for AWS cloud resources and the applications you run on AWS.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Want to explore Amazon CloudWatch + Freshdesk quick connects for faster integration? Here’s our list of the best Amazon CloudWatch + Freshdesk quick connects.

Explore quick connects

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Connect Amazon CloudWatch + Freshdesk in easier way

It's easy to connect Amazon CloudWatch + Freshdesk without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Log

    Triggers when a new log is created.

  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • Actions
  • Enable Alarm

    Enable Alarm

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

How Amazon CloudWatch & Freshdesk Integrations Work

  1. Step 1: Choose Amazon CloudWatch as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshdesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Amazon CloudWatch to Freshdesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Amazon CloudWatch and Freshdesk

Amazon CloudWatch is a real-time monitoring service for AWS cloud resources and applications that run on AWS. It is used to collect, store and analyze performance metrics of various systems. It provides graph and table views to track the performance of your application.

Freshdesk is a customer support software designed to manage multiple sales channels easily. It solves common pains of support by providing a single place for contact management, knowledge base management, social media management, etc. Freshdesk is capable of managing multiple sites with ease.

    Integration of Amazon CloudWatch and Freshdesk

Amazon CloudWatch can be integrated with Freshdesk using webhooks. Webhooks are third party applications that automatically send information to Freshdesk when an event occurs in CloudWatch. In order to integrate the two services, users need to configure a web hook in CloudWatch and create a new event in Freshdesk when the configuration is complete. This integration provides a real time monitoring system for AWS cloud resources and applications. This integration also helps in analyzing performance metrics of various systems within the AWS cloud environment.

    Benefits of Integration of Amazon CloudWatch and Freshdesk

This integration makes it easier for Freshdesk users to view their AWS cloud activity in a single platform. It provides statistics on Amazon CloudWatch metrics such as CPU, memory utilization, network activity and much more through an intuitive dashboard. The integration also enables the user to get notifications on performance changes via email in addition to the alerts from the integrated monitoring solution itself.

The process to integrate Amazon CloudWatch and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick solution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm