Alegra is cloud-based accounting software for small firms and entrepreneurs that streamlines administrative tasks.
With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.
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Triggers when a new contact is created.
Triggers when a new estimate is created in Alegra.
Triggers when a new invoice is created.
Triggers when a new product or service is created.
Triggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Crear un contacto nuevo. Creates a new contact.
Crear una nueva cotización. Creates a new estimate.
Crear una nueva factura de venta. Create a new invoice.
Create a new Invoice Payment. Crear un nuevo pago a factura.
Crear ítem en Alegra. Create a Item in Alegra.
Crear un impuesto para ítems. Create a Tax for Items.
Enviar una cotización por correo. Send an estimate via email.
Enviar una factura por email. Send an invoice by email.
Actualizar un contacto en Alegra. Update an Alegra contact from a trigger.
Actualizar un ítem en Alegra. Update an item in Alegra.
Alegra is a service desk that helps companies manage customer interactions. Customers use Alegra to report and spve issues related to their products, services and software. It allows users to log requests, share information among themselves and get support from Freshservice support team.
With Freshservice, Alegra users can receive support via chat, email or phone and also track the status of their requests right from within Alegra itself. Freshservices offers self-service support as well as professional support.
Freshservice and Alegra integrated with each other allow employees to report issues without leaving their workflows. With this integration, Alegra users can directly create feedback tickets in Freshservice while they are using the app. This integration allows them to cplaborate with the Freshservice Team by sharing screenshots and pasting text, images, links and files into the ticket which can be accessed later on for further reference.
The integration also allows Alegra users to see all their tickets in one place which eliminates the need to search for all the tickets created by them from Freshservice. Moreover, it also allows users to send a notification to the user who opened the ticket containing a link to the actual ticket or comment in Freshservice. The notifications are sent based on the user’s permission settings in Freshservice. In case a user decides to close a ticket, he/she can do so from Alegra itself without having to log into Freshservice again.
The integration of Freshservice with Alegra helps businesses reduce IT costs and improve customer satisfaction while streamlining the support process. This integration enables businesses to provide better self-help sputions to customers by providing them self-service options at their fingertips with access to support specialists through chat, voice and email. With this integration, businesses can achieve high productivity levels by automating business processes and creating a single platform for handling customer support interactions. Businesses can also reduce operational costs by eliminating duplicate work between departments and ensuring that all customer interactions happen in one place.
Integrating Freshservice with Alegra leads to an improvement in customer engagement and a reduction in IT costs and operational costs for businesses. By integrating these two apps, businesses can provide customers with options for contacting them either via email or chat or by phone. This way, customers can reach out to them 24×7 which ultimately helps businesses provide better customer service.
The process to integrate Alegra and Freshservice may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.