Integrate Agile CRM with ServiceNow

Appy Pie Connect allows you to automate multiple workflows between Agile CRM and ServiceNow

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About Agile CRM

Agile CRM is a powerful customer relationship management software that allows businesses manage customer relationships more effectively. Ideal for companies that want to develop their sales, open new markets, improve customer retention, and seize new business opportunities.

About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

ServiceNow Integrations
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Best Agile CRM and ServiceNow Integrations

  • Agile CRM Integration ServiceNow Integration

    Agile CRM + ServiceNow

    Update Record in ServiceNow when New Ticket is created in Agile CRM Read More...
    Close
    When this happens...
    Agile CRM Integration New Ticket
     
    Then do this...
    ServiceNow Integration Update Record
  • Agile CRM Integration ServiceNow Integration

    Agile CRM + ServiceNow

    Create Record to ServiceNow from New Ticket in Agile CRM Read More...
    Close
    When this happens...
    Agile CRM Integration New Ticket
     
    Then do this...
    ServiceNow Integration Create Record
  • Agile CRM Integration ServiceNow Integration

    Agile CRM + ServiceNow

    Update Record in ServiceNow when New Contact is created in Agile CRM Read More...
    Close
    When this happens...
    Agile CRM Integration New Contact
     
    Then do this...
    ServiceNow Integration Update Record
  • Agile CRM Integration ServiceNow Integration

    Agile CRM + ServiceNow

    Create Record to ServiceNow from New Contact in Agile CRM Read More...
    Close
    When this happens...
    Agile CRM Integration New Contact
     
    Then do this...
    ServiceNow Integration Create Record
  • Agile CRM Integration ServiceNow Integration

    Agile CRM + ServiceNow

    Update Record in ServiceNow when New Event is created in Agile CRM Read More...
    Close
    When this happens...
    Agile CRM Integration New Event
     
    Then do this...
    ServiceNow Integration Update Record
  • Agile CRM Integration {{item.actionAppName}} Integration

    Agile CRM + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Agile CRM + ServiceNow in easier way

It's easy to connect Agile CRM + ServiceNow without coding knowledge. Start creating your own business flow.

    Triggers
  • Changed Deal Milestone

    Triggers when a Deal reaches a specific milestone.

  • Changing Any Deal Milestone

    Triggers when changes are made in any deal milestone.

  • New Contact

    Triggers when a new contact is added.

  • New Deal

    Triggers when a new Deal is added.

  • New Event

    Triggers when a new event is created.

  • New Tag to Contact

    Triggers whenever a tag is added to contact in AgileCRM.

  • New Task

    Triggers whenever a new task is added.

  • New Ticket

    Triggers upon an addition of a new ticket in Agile CRM.

  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

    Actions
  • Add Event

    Create an event in Agile CRM.

  • Add Note

    Add a note to a specific contact.

  • Add Score to Contact

    Add Score to a Contact in the Agile CRM.

  • Add Tag to Contact

    Add Tag to a Contact.

  • Add to Campaign

    Subscribe to a Campaign.

  • Create Company

    Create a New Company.

  • Create Contact

    Creates a New Contact.

  • Create Deal

    Add a deal in the Agile CRM.

  • Create Task

    Create a Task for the Contact.

  • Create Ticket

    Generates Ticket in the Agile CRM.

  • Create or Update Contact

    Updates the contact in Agile CRM based on the Email Address. Alternatively, can also create a contact if one is not found.

  • Update Company

    Update a Company.

  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Agile CRM & ServiceNow Integrations Work

  1. Step 1: Choose Agile CRM as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick ServiceNow as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Agile CRM to ServiceNow.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Agile CRM and ServiceNow

ServiceNow is a cloud-based software platform that provides customer service and IT support for a business. It is part of the Agile CRM family from ServiceNow. Agile CRM helps companies increase customer satisfaction by providing a single system to track and respve customer issues.ServiceNow software is built on three pillars. IT, Security and Business. Each pillar offers self-service functionality for end users. The CRM module of the software is also fully integrated with the other modules. With this integration, users can access all information and data related to one customer from a single conspe.ServiceNow has an open API platform which allows integration with third-party applications. Integration with Agile CRM allows you to automate processes between your Customer Relationship Management (CRM. software and ServiceNow, and vice versa. For example, when a ServiceNow incident is closed in ServiceNow, an Agile ticket can be automatically closed in Agile CRM.Integrating ServiceNow with Agile CRM allows businesses to improve the service they deliver to their customers. When an incident or task created in Agile CRM is updated in ServiceNow, it's automatically updated in Agile CRM. This saves time for both employees and customers by reducing looping and eliminating duplicate work.This article will discuss how Agile CRM and ServiceNow can be integrated to enhance customer service.

ServiceNow provides a connector to import data from the Agile CRM database into ServiceNow tables. In Agile CRM, you can create a custom table to store all relevant information about your customers. When you integrate ServiceNow with Agile CRM, you can import this custom table into the ServiceNow database so that your customers' information is accessible from within your organization's IT support chat application.ServiceNow has extensive reporting capabilities which allow employees to gather data needed for developing better customer service strategies. You can set up rules in ServiceNow alerts so that the alerts are automatically closed in Agile CRM when ServiceNow incidents are respved. You can also set up alerts that trigger emails to specific employees based on the status of a given incident. By doing this, you ensure that Agile CRM tickets are not left unrespved in your customer care department.Agile CRM has powerful workflow management capabilities which allow you to define stages in your customer service process, as well as rules and constraints for each stage. For example, you may have a rule stating that if a ticket goes to a certain stage, then it must get approved by the same person before proceeding to the next stage. When an incident or ticket is created in ServiceNow, it can be automatically added to a given stage of the Agile CRM workflow before being assigned to any employee or agent.ServiceNow also integrates with Zendesk, a popular ticket management system, allowing companies to manage tickets created through the Zendesk application directly in Agile CRM. This allows you to see all customer requests in one place instead of having to check separate dashboards or databases for information about your customers' issues. You can also set up alerts in Zendesk based on the status of an issue or ticket in Agile CRM.

By integrating Agile CRM and ServiceNow, you can provide better service to your customers by streamlining key processes such as incident creation and incident escalation. This integration saves time for both employees and customers by eliminating duplicate work and looping between departments. By gathering all customer information from one place, you can also optimize development of new product features based on customer feedback and improve overall customer satisfaction levels.

The process to integrate Agile CRM and ServiceNow may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.