Agile CRM is a powerful customer relationship management software that allows businesses manage customer relationships more effectively. Ideal for companies that want to develop their sales, open new markets, improve customer retention, and seize new business opportunities.
The Amazon SNS platform (SNS) is a web service that enables you to send an SMS or a text-enabled mobile push notification to targeted subscribers.Amazon SNS Integrations
Agile CRM + Amazon SNSCreate Message to Amazon SNS from New Contact in Agile CRM Read More...
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Triggers when a Deal reaches a specific milestone.
Triggers when changes are made in any deal milestone.
Triggers when a new contact is added.
Triggers when a new Deal is added.
Triggers when a new event is created.
Triggers whenever a tag is added to contact in AgileCRM.
Triggers whenever a new task is added.
Triggers upon an addition of a new ticket in Agile CRM.
Triggers when you add a new subscription.
Triggers when you add a new topic.
Create an event in Agile CRM.
Add a note to a specific contact.
Add Score to a Contact in the Agile CRM.
Add Tag to a Contact.
Subscribe to a Campaign.
Create a New Company.
Creates a New Contact.
Add a deal in the Agile CRM.
Create a Task for the Contact.
Generates Ticket in the Agile CRM.
Updates the contact in Agile CRM based on the Email Address. Alternatively, can also create a contact if one is not found.
Update a Company.
Create a new message.
Create a new topic.
Agile CRM is a Customer Relationship Management system that offers customers a convenient way to interact with the business. Customers can send questions and queries, feedback and suggestions, and also report any problems they face in interacting with the business. Most of the interactions are based on emails. Other interactions are based on phone calls, live chats, and text messages. For this project, we will only focus on email-based interactions.
Amazon Simple Notification Service (SNS. is a service that lets you build applications that send notifications to subscribed users through a variety of communication channels such as email, SMS, and mobile push notifications. This allows you to build scalable, flexible, and cost-effective applications.
Agile CRM has a built-in Amazon SNS integration. When a customer interacts with Agile CRM through any of the available channels (email, phone call, live chat, text messages), their interactions are recorded by Agile CRM and stored in a database. In other words, Agile CRM takes care of what needs to be done with those interactions. they can be replied to, they can be forwarded to other internal or external channels, or they can be marked as respved. These interactions can be sent via Amazon SNS. The standard Amazon SNS integration in Agile CRM allows us to send outbound messages through Amazon SNS.
We can use Amazon SNS to send outbound messages about our products and services via email, SMS, or mobile push notifications. For example, if a customer signs up for a webinar in Agile CRM through an email message, we can automatically register the customer for the webinar using Amazon SNS. We can also use Amazon SNS to send company news via email, SMS, or mobile push notifications. We could even use Amazon SNS to send out advertisements if we want. We can also use Amazon SNS to send outbound messages about orders placed in Agile CRM. We can use Amazon SNS to send outbound messages about any interaction that is sent to Agile CRM through any channel (email, phone call, live chat, text messages. The benefit of having these outbound messages sent through Amazon SNS is that we are no longer limited to sending them only via email. We can now also send them via SMS and mobile push notifications. This creates an extremely interactive experience for our customers who are more likely to find these messages useful as they provide timely information about our business. We could even display these messages as popups when our customers visit our website or app. they will receive the messages while browsing our website or app instead of receiving them from an email inbox. This increases the chances of customer engagement with our business. By using Amazon SNS to send outbound messages about our products and services via email, SMS, or mobile push notifications, we reduce the number of channels that we need to keep track of and manage separately. This reduces the time we need to spend on managing these channels separately and frees up more time for us to concentrate on improving our products and services. We can also use this integration as a starting point for more complex integrations with 3rd party sputions such as marketing automation platforms or sales automation platforms.
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