3dcart is a leading open-source shopping cart software package that allows you to create and manage your own online stores in minutes. It is easy to install, use, and manage.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
Shift4Shop (formerly 3dcart) + ZendeskCreate new Zendesk users for 3dCart customers Read More...
Shift4Shop (formerly 3dcart) + ZendeskCreate Ticket to Zendesk from New Customer in 3Dcart Read More...
Shift4Shop (formerly 3dcart) + ZendeskUpdate User in Zendesk when New Customer is created in 3Dcart Read More...
Shift4Shop (formerly 3dcart) + ZendeskCreate Organization to Zendesk from New Customer in 3Dcart Read More...
Shift4Shop (formerly 3dcart) + ZendeskUpdate Ticket in Zendesk when New Customer is created in 3Dcart Read More...
It's easy to connect Shift4Shop (formerly 3dcart) + Zendesk without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when a new order is placed.
Triggers when a new product is created.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Creates a new customer.
Creates a new order.
Creates a new product.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
3Dcart is a merchant system for E-commerce websites, and Zendesk is an online ticketing system. Zendesk has a feature called "Zendesk Connect" which allows businesses to integrate with other services that they use without the need to learn new software or hire new software developers.3Dcart is integrated with Zendesk, and this integration allows 3Dcart merchants to seamlessly integrate with Zendesk's ticketing system.
When a customer purchases something from a 3Dcart merchant's store, that order is sent to Zendesk via "Zendesk Connect". An email is then automatically generated and sent to a customer service representative in Zendesk, and that representative can fulfill that order with the click of a button.This saves time as it eliminates the need for the customer service representative to log into 3Dcart and manually fulfill an order.If a customer service representative is not available at the time of an order, then Zendesk sends the email to another representative who can fulfill that order.In addition, if an order requires items that are not available in stock, then Zendesk automatically notifies the customer that the item will be shipped later.Before this integration, there was no way for a customer service representative in Zendesk to automatically fulfill orders from a 3Dcart merchant's store.With the integration between 3Dcart and Zendesk, customers can pay with credit cards or PayPal, and after payment is processed by 3Dcart, a customer's receipt and tickets are automatically generated in Zendesk.With this integration, customers can also book appointments for services such as product demonstrations, training sessions, or seminars.If you already have a Merchant account with 3Dcart and would like to integrate your account with Zendesk, you can do so by going to 3Dcart Help Center and viewing the article on "How Can I Integrate My 3Dcart Store With Zendesk?".Once you have finished integrating your account with Zendesk, then you can create support tickets in Zendesk and assign them to reps in your Support team.To set up this integration:
By integrating 3Dcart and Zendesk together, merchants can increase their sales as their customers will receive faster service. Also, if you have any questions about how to integrate 3Dcart and Zendesk together, you can reach out to us at [email protected] and our technical support team will be happy help you out!
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