Shift4Shop (formerly 3dcart) + Zendesk Integrations
Appy Pie Connect allows you to automate multiple workflows between Shift4Shop (formerly 3dcart) and Zendesk
- No code
- No Credit Card
- Lightning Fast Setup
10 Million man hours saved
3dcart is a leading open-source shopping cart software package that allows you to create and manage your own online stores in minutes. It is easy to install, use, and manage.
About Zendesk
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Zendesk IntegrationsLooking for the Zendesk Alternatives? Here is the list of top Zendesk Alternatives
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Ticketbud
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Ticket Tailor
Best ways to Integrate Shift4Shop (formerly 3dcart) + Zendesk
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Shift4Shop (formerly 3dcart) + Zendesk
Create new Zendesk users for 3dCart customers Read More...When this happens...
New Customer
Then do this...
Create User
Make your 3dCart store more successful by integrating it with Zendesk. This integration helps e-commerce owners to serve their customers more effectively through multiple support channels in Zendesk. After setting this integration up, whenever someone places an order on your 3dcart store, Appy Pie Connect will automatically add the customer details, linked to the order to Zendesk. That way, when any of your customers needs additional support will automatically have a customer service representative. .How It Works- A new customer is added to your 3dcart store
- Appy Pie Connect creates a new user in Zendesk
What You Need- 3dcart account
- Zendesk account
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Shift4Shop (formerly 3dcart) + Zendesk
Create Ticket to Zendesk from New Customer in 3Dcart Read More...When this happens...
New Customer
Then do this...
Create Ticket
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Shift4Shop (formerly 3dcart) + Zendesk
Update User in Zendesk when New Customer is created in 3Dcart Read More...When this happens...
New Customer
Then do this...
Update User
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Shift4Shop (formerly 3dcart) + Zendesk
Create Organization to Zendesk from New Customer in 3Dcart Read More...When this happens...
New Customer
Then do this...
Create Organization
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Shift4Shop (formerly 3dcart) + Zendesk
Update Ticket in Zendesk when New Customer is created in 3Dcart Read More...When this happens...
New Customer
Then do this...
Update Ticket
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When this happens...
{{item.triggerTitle}}
Then do this...{{item.actionTitle}}
It's easy to connect Shift4Shop (formerly 3dcart) + Zendesk without coding knowledge. Start creating your own business flow.
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New Customer
Triggers when a new customer is created.
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New Order
Triggers when a new order is placed.
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Product New
Triggers when a new product is created.
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New Group
Triggers every time a new group is created in Zendesk.
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New Organization
Triggers once a new organization is added to Zendesk.
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New Ticket
Triggers every time a new ticket is added to a view.
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New User
Triggers when a new user is created in Zendesk.
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Updated Ticket
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
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Create Customer
Creates a new customer.
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Create Order
Creates a new order.
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Create Product Simple
Creates a new product.
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Create Organization
Create a new organization.
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Create Ticket
Create a new ticket.
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Create User
Create a new user.
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Update Organization
Update an existing organization.
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Update Ticket
Modify an existing ticket status or add comments.
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Update User
Modify an existing user.
How Shift4Shop (formerly 3dcart) & Zendesk Integrations Work
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Step 1: Choose Shift4Shop (formerly 3dcart) as a trigger app and authenticate it on Appy Pie Connect.
(30 seconds)
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Step 2: Select "Trigger" from the Triggers List.
(10 seconds)
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Step 3: Pick Zendesk as an action app and authenticate.
(30 seconds)
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Step 4: Select a resulting action from the Action List.
(10 seconds)
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Step 5: Select the data you want to send from Shift4Shop (formerly 3dcart) to Zendesk.
(2 minutes)
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Your Connect is ready! It's time to start enjoying the benefits of workflow automation.
Integration of Shift4Shop (formerly 3dcart) and Zendesk
3Dcart is a merchant system for E-commerce websites, and Zendesk is an online ticketing system. Zendesk has a feature called "Zendesk Connect" which allows businesses to integrate with other services that they use without the need to learn new software or hire new software developers.3Dcart is integrated with Zendesk, and this integration allows 3Dcart merchants to seamlessly integrate with Zendesk's ticketing system.
When a customer purchases something from a 3Dcart merchant's store, that order is sent to Zendesk via "Zendesk Connect". An email is then automatically generated and sent to a customer service representative in Zendesk, and that representative can fulfill that order with the click of a button.This saves time as it eliminates the need for the customer service representative to log into 3Dcart and manually fulfill an order.If a customer service representative is not available at the time of an order, then Zendesk sends the email to another representative who can fulfill that order.In addition, if an order requires items that are not available in stock, then Zendesk automatically notifies the customer that the item will be shipped later.Before this integration, there was no way for a customer service representative in Zendesk to automatically fulfill orders from a 3Dcart merchant's store.With the integration between 3Dcart and Zendesk, customers can pay with credit cards or PayPal, and after payment is processed by 3Dcart, a customer's receipt and tickets are automatically generated in Zendesk.With this integration, customers can also book appointments for services such as product demonstrations, training sessions, or seminars.If you already have a Merchant account with 3Dcart and would like to integrate your account with Zendesk, you can do so by going to 3Dcart Help Center and viewing the article on "How Can I Integrate My 3Dcart Store With Zendesk?".Once you have finished integrating your account with Zendesk, then you can create support tickets in Zendesk and assign them to reps in your Support team.To set up this integration:
- Go to "My Account" and click "Integrations".
- Click "Zendesk".
- Click "Get Started".
- Log into your Zendesk account.
- Create a Ticket Template for use with 3Dcart customers. You can name this template whatever you want. When it comes to assigning tickets to an agent, you will refer to this template by its name. For example, if you named this template "3Dcart Demo", then when you assign a ticket to an agent, you would write "Agent1:3Dcart Demo".
- Click on "View All Templates" and then click on the template that you want to use with 3Dcart. In my case, I will be using "3Dcart Demo".
- Click on "Save Changes"!
By integrating 3Dcart and Zendesk together, merchants can increase their sales as their customers will receive faster service. Also, if you have any questions about how to integrate 3Dcart and Zendesk together, you can reach out to us at [email protected] and our technical support team will be happy help you out!
The process to integrate 3Dcart and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.
