Follow these steps to create your own answer chatbot:
Choose a unique name to help your online assistant stand out
Choose “answer bot”as bot type and add your brand name to your online virtual assistant
Select the personality you want your virtual assistant to have
Customize conversation flow to ensure your bot answers the questions correctly
Your online assistant is ready to go live. Launch it.
Virtual assistants can also be referred to as AI assistants or answer bots. Here are the major benefits of using an online virtual assistant for your business.
Virtual assistants help businesses answer their users’ questions instantly. They go through the question asked, pick the keywords, understand the context of the question, search the keyword in the programmed project knowledgebase, and deliver the answers to the users. Although there are multiple steps in the whole process, an answer bot just takes a few seconds to finish it.
Intelligent assistants are affordable for smaller businesses that lack the resources to answer their customers’ queries in real-time. This saves businesses from keeping their customers waiting in a queue and spending hours or even days to get the resolution. AI assistants enable businesses to address their customers’ concerns right away and fix their issues in very little time.
Remote virtual assistants enable businesses to keep their users engaged round the clock. They work nonstop, take up repetitive tasks, save your time, and free up your team to work on other complex issues.
Assistant AI can be integrated with your help and support system to offer quick access to support articles. You can create and program an answering bot that answers questions and train it to chat with the customers. This helps in making the inquiry process well-organized and comprehensive.
The automated answering service of online virtual assistants helps businesses give their users accurate and relevant answers other than just giving them suggestions. These intelligent bots save your users from searching the knowledgebase articles to get a solution for their problem.
Here are a few top features of AI Assistants to help you learn how they can be beneficial for your business.
Virtual assistants read keywords from the text that users enter in the chat window. They understand the context of the question, search for the information based on those keywords, and deliver it to the users.
Virtual assistants can have a unique personality in line with your brand. You can humanize your answer assistant as per your business requirements. This way your bot can interact with your users like a human agent and keep them engaged.
With this feature, you can upload links and files in your chatbot. Your virtual assistant uses these files to find answers to the users’ questions and assists them better.
Not every user comes with the same thought process. They can ask one thing in different ways or they can even mistype sometimes. You can use your AI virtual assistants to answer questions smartly. You can train the bot to ensure that it provides correct answers to the questions even if asked differently.