Make a NPS Survey Chatbot

Survey Chatbot helps you to get honest feedback from users.

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How to Create a Survey and Feedback Chatbot in a Few Easy Steps?

Follow the steps below to create a survey and feedback chatbot without any hassles.

Create a Survey and Feedback Chatbot

1. Enter bot name

Select “NPS Survey Bot” as bot type

2. Customize bot flow

Make a Survey and Feedback chatbot without any coding

3. Finalize bot plan

Add the chatbot widget to your survey website or mobile app

Benefits of Using a NPS Survey Chatbot

If you want to know what works for your product, you should go with the valuable opinion of your customers. Customers’ feedbacks are necessary insights to upgrade the product. Listening to feedback makes customers feel more appreciated and increases brand engagement.

The roadmap of improvement starts with feedback from users. Feedback mechanisms must be engaging enough to be able to involve more customers in the process. “Conversational approach” can be adopted for taking valuable suggestions from your users. For this approach, a Survey and Feedback bot is the easiest way to improve the quality and quantity of feedback.

Survey and Feedback bot provides a conversational platform to help you collect feedback from your users. The conversational nature of a bot improves the customer’s experience and allows them to share their genuine opinions freely.

Survey and Feedback bot is a modern way to get the customers’ attention and receive quicker responses from them. It has the potential to replace the ineffective traditional surveys over emails that have a completion rate of less than 5%. Using a Survey and Feedback bot, the unactionable responses can be transformed into effective suggestions. Listed here are some of the benefits of using Survey and Feedback chatbot.

    Enhances Customer Engagement

    Survey and feedback chatbots provide an interactive platform for users to share their views. Interesting questions, rating scales, emojis, etc. along with a personalized touch helps enhance customer engagement.

    Improves Customer Retention

    Conversational approach allows users to interact informally and share honest opinions related to products. Applying customers’ reviews to upgrade the products can help you retain customers for a longer term.

    Develops Better Insights

    A combination of intelligent questions and interactive user interface results in an actionable feedback mechanism. Real-time probing aids in gathering detailed insights from users, helping you make informed decisions.

    Saves Time and Resources

    Automated survey bots save time and manual effort of analyzing the data. Faster follow up workflows, close looped surveys, and various other features manage the feedback process, saving time and resources.

Features to Include in Survey and Feedback Bots

Survey and Feedback chatbot is a messaging bot that helps you create and run surveys and collect feedback from your visitors. You can use it for customer feedback, employee surveys, finding how people rate your products or services, etc.

Though there are many uses of survey and feedback chatbots, but, do you know how these chatbots actually work for the users?

When a user signs out from a website or app, the survey chatbot pops up with a customized thank you message and asks for feedback. If the user agrees to give feedback, a series of questions including rating scale, recommendation, etc. continues. Once the user completes the survey, the bot asks them to provide details like name and email for the company’s records. Users have a choice to leave the feedback process at any point.

Here are a few major features that you must add to your chatbot for surveys and feedback.

Personalized Conversations

Personalized Conversations

Survey bot which mimics real-life conversations helps businesses get honest reviews from their users. For instance, greeting users by their name.

Customized Themes

Customized Themes

Inbuilt theme gallery allows businesses to set their survey bot according to their website or app. Customers feel more connected to the website/app and bot, if they resemble each other.

Ease of Embedding

Ease of Embedding

Businesses prefer a survey and feedback bot that can be easily embedded into their website or app. There should be a provision of automatic updating of codes.

Captures Data

Captures Data

Survey bot must be able to tabulate and analyze the user’s data. Tools for comparison, filters, cross-tabulation, etc. can prove to be an added advantage.

Why Choose Appy Pie’s Survey and Feedback Chatbot Builder?

The Survey and Feedback chatbot is an innovative way to improve user experience with a free online survey. The aim of the survey is to get feedback from the customers, who visit your website or app.

With our chatbot builder, anyone can create surveys and feedback chatbots in a matter of minutes. No coding required. Nothing to download or install. Simply visit our chatbot builder, add your brand name to the survey and feedback bot, customize the ‘Bot Flow’ as per your business requirements to have an interactive survey with the users, and deploy the bot.

You just need to copy the widget from Appy Pie Chatbot and paste it on those pages of your website where you want the bot to appear. Also, with Appy Pie’s survey and feedback bot, known as NPS bot, you can engage your consumers to give their opinions related to your brand and its products. Whether you are a small or a large business owner, you can easily embed this interactive bot on your website. Listed here are some reasons why you must choose Appy Pie’s chatbot maker for building surveys and feedback chatbots.

    No Coding Needed

    You don’t need to possess any coding skills to make surveys and feedback bots with our chatbot maker.

    Unlimited Customization

    With Appy Pie’s chatbot builder, you can change the look and feel, as well as bot flow whenever you want.

    Pre-Built Templates

    Appy Pie Chatbot offers a range of pre-built templates to help you create survey and feedback bots in minutes.

    24/7 Customer Support

    We provide 24*7 customer support to ensure you don’t face any trouble using our survey and feedback chatbot maker.

Page reviewed by: Abhinav Girdhar  | Last Updated on June 01, 2022 5:55 am

Frequently Asked Questions

What is a survey feedback chatbot?

A survey feedback chatbot provides an automated conversation platform that receives user feedback. It helps you conduct NPS surveys in a more natural conversational manner.

Can I use this survey feedback chatbot template for free?

All Appy Pie Chatbot templates are completely free to use. You can make your own survey and feedback bot with our no-code NPS survey template and create a chatbot for survey feedback without coding.

How much does a survey feedback chatbot cost?

Survey feedback chatbot is completely free to make with Appy Pie Chatbot. You can create a NPS survey bot for your business with Appy Pie’s no-code chatbot building interface.

What are the advantages of survey feedback chatbot?

There are various advantages to building a survey feedback chatbot:

  1. Gains valuable feedback: Survey feedback chatbot brings in valuable feedback. Survey feedback chatbots can help businesses analyze more about what their customers truly want and implement those features in their websites and products.
  2. Increased user satisfaction: Surveys are known to increase user satisfaction. A survey feedback bot can answer customer questions and receive feedback for their problems increasing the overall customer satisfaction with your business.
What are the features of survey feedback chatbot?

Here are some of the top features of a survey feedback Chatbot:

  1. Multilingual support: Your survey bot can support multiple languages and appeal to a global audience.
  2. 24*7 support: Your chatbot can be available for customers 24*7 365 days a year. Never go offline with a feedback bot.
  3. Multiple chats: Your chatbot can talk to hundreds of people at once meaning every customer can give a survey at any time of the day they want.
  4. Scalable: Survey bots are completely scalable and are suited for all kinds of businesses.