To make your own raise ticket bot, follow these steps:
Pick a unique name for your chatbot and mention the purpose of creating it
Choose the chatbot type you want to create
Test your bot and integrate it with your website or mobile app.
Chatbots help businesses remain available for their users all the time. They are like a live person interacting with the users via different messaging applications and business websites. A chatbot for raising tickets is critical for the users when they need you to acknowledge their issues.
Here is the list of major benefits of making a chatbot for raising tickets.
Raise ticket chatbots help users create tickets as per the issues they are facing. These chatbots help your support teams by categorizing the tickets based on types of issues like browser issues, authentication issues, hardware problems, and much more.
Raise ticket bot helps you customize the bot flow based on your business requirements. It asks users multiple questions to understand what they need help with and help them create tickets.
Raise ticket bots are interactive and help users fill the long informational forms in no time. They convert the boring tasks into the interesting ones just by initiating an interesting conversation. The interactive bot flow makes the process of raising tickets very easy, smooth, and interactive.
Go through the major features of creating a raise ticket bot for your business.
Appy Pie’s raise ticket chatbot gives you the options to customize the bot’s flow and design as per your preferences. You can edit the chat content, change the font, and color to make your bot represent your brand in a better way. The best part is that the bot helps you add your brand name and other business details in a single click.
The raise ticket bot allows the users to share screenshots and screen recordings to explain their issues in a better way.
The chatbot for raising tickets allows you to select the product you need help with. This helps your users when you offer multiple products. They can select the product and explain their issue to seek help.
Appy Pie helps you create the best chatbots for raising tickets. The bot helps you connect better with your clients. These raise ticket chatbots provide your clients an enhanced way of communicating about the issues that they are facing or the concerns that they have.
An engaging bot flow of the chatbot helps users raise tickets based on their needs. It asks the users multiple questions and collects data like,
With the help of all this information, the raise ticket bot helps your users raise a ticket in order to get the resolution at the earliest.