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How to Make A Agent transfer bot in 3 Easy Steps
To Make your own Agent transfer bot, follow the steps given below:
Enter bot name
Select “Agent Transfer Bot” as bot type
Customize bot flow and design
Create an agent transfer chatbot without any coding
Select bot plan as per your needs
Go live on website and app with your own agent transfer bot
Benefits of Building Agent Transfer Chatbot
An agent transfer chatbot is an intelligent chatbot that helps you to make your life easier by automating your customer care, sales and marketing team. With an agent transfer bot, you can automatically initiate conversation with your visitors, leads or customers and transfer them to a human agent when they need it.
An agent transfer bot works by connecting your live chat provider to an AI-powered chatbot assistant. When the visitor asks any question, the query is forwarded to the chatbot assistant. The chatbot then takes necessary actions based on the data it gets from the visitor’s query and provides information back to him. If the chatbot assistant cannot provide him any useful information or assistance, then it transfers him to a live human agent. The human agent who receives the query then handles his query as per normal.
Agent transfer chatbots are very useful in scenarios where the chatbots cannot provide the required information or assistance. For instance, if you have a chatbot for customer service and a visitor tries to contact the customer service but does not get the needed answer from the chatbot, then he can be transferred to a live agent so that he gets the required help and information from the live agent. In this way, you can reduce your support costs because you will be able to handle more visits with fewer agents. Listed here are some other benefits of creating agent transfer bots.
Improved Customer Support
An agent transfer bot can improve your customer support process. Since the chatbot is automated, it gives every user a consistent experience every time they have a query. Apart from consistency, each user receives the exact same quality of help.
Scalability
As your company grows, more and more customers require your support. Handling so many customer queries can become difficult. However, an agent transfer bot can make this easier by dealing with multiple users at the same time and collecting all relevant data before your agent starts communicating with them. This way your agent knows exactly the query/inquiry a customer has.
Lead Generation
A good agent transfer bot can help direct leads to your sales funnel. Moreover, it can also prove to be beneficial in driving lead generation and converting customer queries into inquiries even when no agent is online.
Cost-Effective
Agent transfer bots are extremely cost-effective compared to hiring an entire customer support team. Agent transfer bot will be available for your users year-round. The chatbots will keep working even when you aren’t online.
Features of a Good Agent Transfer Chatbot
An agent transfer bot is an ideal solution for banks, financial institutions, utility companies, mobile carriers and any other company that wants to make customer service easier and more efficient.
In simple terms, an agent transfer chatbot works as a bridge between your customers and your customer service team. It allows your customers to quickly and easily send chats directly to your live agents from your website, mobile website, or application. The agent transfer bot is a great way for businesses to drive engagement and increase sales by offering customers self-service from a website or mobile application.
Agent transfer bot is an innovative chatbot service that provides an easy and consistent way for customers to get answers to their questions about your services. Customers can directly connect with a live agent through the chatbot, without having to wait for long. Listed here are some features that you must include in your agent transfer chatbot.
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Custom Branding
An agent transfer chatbot is a key part of your business. It should always represent your brand and communicate with the users in a similar way your brand does.
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In-Built Analytics
Not having a proper analytics dashboard will likely make your chatbot useless. Having a proper in-built bot analytics tool is a must-have feature for any chatbot you create.
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User Feedback Loop
The success of your chatbot can only be known through user feedback. Your chatbot must have a provision for users to give their feedback on their experience with your chatbot. From a simple rating section to a feedback survey, a chatbot must record a user’s experience.
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Livechat
Once an agent transfer bot has collected user data, you need a live chat application in the backend to transfer the data to. This backend dashboard will be used by agents to communicate with customers.
Why Choose Appy Pie’s Agent Transfer Chatbot Maker?
Appy Pie’s chatbot builder is a no-code development platform that can be used to create chatbots for your business website and mobile app in just a few minutes. You don’t need any coding skills or technical knowledge to build amazing agent transfer chatbots with our chatbot builder. Just 10 minutes of your time and a bit of creativity is all you need to make and integrate fully functional chatbots on your websites and mobile apps.
Our agent transfer bot builder provides all the necessary tools to help you make great agent transfer bots easily and efficiently. Simply go to our chatbot maker, enter the name of your bot, select “Agent Transfer Bot” as bot type, customize the bot flow and design, select a bot plan as per your budget and needs, and make your agent transfer chatbot live on your website and app. Listed here are a few reasons why you must choose Appy Pie Chatbot for building agent transfer chatbots.
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No Coding Required
Whether you are a professional or a novice, with Appy Pie’s no-code platform, you can bring your chatbot to life in minutes. Yes, you read it right. You don’t need any coding skills to make next-generation chatbots with our platform.
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Multi-Language Support
Build chatbots in multiple languages including Portuguese, Arabic, Spanish, etc., through our unique chatbot builder. Extend your audience reach by providing support in customers’ local languages and gain more potential customers.
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Integration with Zendesk Chat
The agent transfer bots built on Appy Pie Chatbot can be integrated with Zendesk chat and added to your existing livechat dashboard as well, making it easier for you to collect and utilize user data efficiently.
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Easy-to-Use
Last but not the least, chatbots created with Appy Pie’s agent transfer chatbot maker are easy to use, meaning your customers can initiate the conversation and get solutions to their queries instantly.
Frequently Asked Questions
A livechat bot is a semi-automated chatbot that can help support customers by connecting them to the right livechat agents. It asks users what problems they are facing and then connects said users to the right live chat agent within your support infrastructure.
Livechat bots are simple chatbots and they can be built using Appy Pie’s Chatbot Builder. Simply click on Get Started above and create your own livechat bot without coding.
You can make a live chatbot without coding for free with Appy Pie Chatbot. Appy Pie provides a FREE chatbot template that lets you create your own livechat bots.
Live chat bots are unique applications of chatbot technology. Here’s how you can benefit your business:
- Collect important data: Live chatbots can ask conversational questions to your customers. This way they can collect important information about customer issues before creating a ticket and transferring them to a live agent. This just gives your support agents more data about customer problems making customer support more efficient and streamlined.
- Immediate availability: Livechat bots can be online 24*7. This means that your customers can contact your support whenever they want. This can significantly reduce the time it takes to process each customer problem.
- Increased user satisfaction: According to various surveys, customers prefer having their issues and queries resolved as soon as possible. A live chat bot can answer customer questions and raise tickets for their problems increasing the overall customer satisfaction with your business.
Here are some of the top features of Appy Pie’s Live chat bot:
- Multi-language support: Reach out to all your global users by translating your livechat bot in various languages based on your user’s geographic location.
- Cost effective: Create free Live chat bots with Appy Pie. Get an almost infinite return on your investments.
- Completely no-code: Create your chatbot from scratch without needing to code a single line. You don’t even need relevant knowledge about coding to create your Livechat bot.
- Simple integrations: You can integrate other support software, CRMs, and more into your livechat bot to create more utility for your business and customers.