How to Create ManageEngineManageEngine ServiceDesk Plus and Jira Integration

How to Create ManageEngine ServiceDesk Plus and Jira Integration?

By Tanya | July 19, 2024 9:51 am

ManageEngine ServiceDesk Plus is a comprehensive IT help desk software designed to provide IT support and manage IT assets. It offers features such as incident management, asset management, and service request fulfillment, making it a popular choice for IT service management. Jira, developed by Atlassian, is a powerful project management tool widely used for tracking issues and managing projects. It is known for its flexibility and robust features that support agile methodologies and facilitate efficient project planning and execution. Integrating ManageEngine ServiceDesk Plus and Jira allows organizations to synchronize their IT support and project management processes. This integration enables the automatic creation of Jira issues from ServiceDesk Plus tickets, ensuring that IT and development teams can collaborate effectively. It also helps in maintaining consistent communication and tracking across both platforms, leading to improved incident resolution and project management.

How to Create ManageEngine ServiceDesk Plus and Jira Integration
Popular Jira Integrations You Should Use
Benefits of Integrating ManageEngine ServiceDesk Plus With Jira
Conclusion

How to Create ManageEngine ServiceDesk Plus and Jira Integration

Let’s us explore the step by step process to integrate ManageEngine ServiceDesk Plus with Jira:

Sign Up/Login to Appy Pie Automate

Visit Appy Pie Automate and sign up for an account. If you already have an account, log in to proceed.

Create a Connect

After signing in, Click on "Create a Connect".

Select Trigger App

Select Jira as a Trigger App.

Select Trigger Event

Select “New Issue” as the trigger event.

Link Your Jira Account

Now, link your Jira account to Appy Pie and click on continue.

Authorize Your Jira Account

Now, allow the authorization of your Jira account to Appy Pie.

Proceed with the Trigger Setup

Set up trigger apps and run the test.

Review Trigger Test

Crosscheck the data you are receiving by setting up the trigger.

Select Action App

Select ManageEngine app as an action app.

Select Action Event

Select "Create Request" as an action event.

Link Your ManageEngine ServiceDesk Plus Account

Link your ManageEngine ServiceDesk Plus Account to Appy Pie.

Authorize ManageEngine ServiceDesk Plus Account

Allow the authorization of ManageEngine ServiceDesk Plus account to Appy Pie and click on continue.

Setup Trigger Events

Now, configure the required trigger options.

Continue Run Test

Click on continue and run the final test.

Result

Popular Jira Integrations You Should Use

Jira can be integrated with hundreds of apps using Appy Pie Automate. Some of the most popular Jira integrations are listed below:

Jira and GitLab Integration

Jira and GitLab integration facilitates efficient coordination between project management and development teams. For instance, a "New Issue Event" in GitLab can automatically create or update an issue in Jira, ensuring that both platforms reflect the latest status of tasks and issues. This integration helps maintain consistency in tracking development progress, supports timely updates, and ensures that teams remain aligned on project goals and timelines. By connecting Jira and GitLab, organizations can improve workflow management and communication between their teams.

Jira and GitHub Integration

Jira and GitHub integration enables you to connect your Jira instance with your GitHub repositories, facilitating communication between the two platforms. When a new comment is added to a GitHub issue or pull request , the integration can automatically create a corresponding issue in Jira. This integration helps maintain transparency and ensures that important discussions and decisions made in GitHub are captured and tracked within Jira, promoting better collaboration and project management practices.

Jira and Salesforce Integration

Jira and Salesforce integration allows you to connect these two powerful platforms, enabling the flow of information between your customer relationship management (CRM) and project management systems. When an issue is updated in Jira, the integration can automatically update the corresponding record in Salesforce. This integration helps ensure that your sales and support teams have access to the most recent project-related information, improving communication and coordination between different departments within your organization.

Jira and Slack Integration

Jira and Slack integration allows you to connect your Jira instance with your Slack workspace, enabling real-time communication and updates between the two platforms. When a new issue is created in Jira , the integration can automatically send a message to a designated Slack channel . This integration keeps your team informed about important project updates, fostering better collaboration and allowing team members to discuss and address issues promptly without leaving their preferred communication platform.

ClickUp and Jira Integration

ClickUp and Jira integration enables you to connect these two project management tools, allowing for the exchange of information between them. When a new issue is created in Jira , the integration can automatically create a corresponding task in ClickUp . This integration helps ensure that your team has a unified view of project-related tasks and issues, regardless of which platform they prefer to use, promoting better organization and collaboration across your development and project management processes.

Integrate Jira with 100+ Apps

Benefits of Integrating ManageEngine ServiceDesk Plus With Jira

Integrating ManageEngine ServiceDesk Plus with Jira enables organizations to narrow the gap between their IT service management and issue tracking systems, fostering efficient collaboration and streamlined workflows.

Synchronized Issue Management: Incidents or service requests raised in ServiceDesk Plus can automatically create corresponding issues in Jira, ensuring that development teams are promptly notified and can take appropriate actions.
Bidirectional Updates: Changes made to issues in Jira are reflected in ServiceDesk Plus, and vice versa, maintaining data consistency and providing real-time visibility across both platforms.
Improved Communication: The integration facilitates smooth communication between IT support teams and development teams, reducing delays and miscommunications.
Centralized Reporting: With data flowing between the two systems, organizations can generate comprehensive reports combining information from both ServiceDesk Plus and Jira, enabling better decision-making and resource allocation.

By integrating ManageEngine ServiceDesk Plus with Jira, organizations can optimize their IT service management processes, enhance cross-functional collaboration, and deliver higher-quality services to their end-users.

Suggested Reading: How to Create a Project in Jira?

Conclusion

In conclusion, creating a ManageEngine Service Desk Plus and Jira integration offers numerous benefits for organizations looking to improve their IT service management and project management processes. By connecting these two platforms, teams can ensure that information flows smoothly between them, reducing manual effort and minimizing the risk of errors. This integration allows for better coordination and collaboration between IT support and development teams, as issues and tasks can be easily tracked and managed across both systems. Furthermore, the integration provides a centralized view of project-related information, enabling stakeholders to make informed decisions and prioritize their work effectively. Ultimately, implementing a ManageEngine Service Desk Plus and Jira integration can lead to increased productivity, improved communication, and better overall project outcomes.

Tanya