How to Create a Sales Funnel: The Stages, a Template You Can Copy, and Real Examples
From a blank page to a working funnel: name the stages, fill in one template, build the pages and emails, and measure the drop-off. Written for a small business, a coach or a creator selling one thing.
A sales funnel is the path from a stranger to a paying customer, broken into stages so you can see where people drop out. You create one by naming the stages, deciding what moves someone to the next one, building the pages and messages for each, and measuring the drop-off. The template and three worked examples below do most of the thinking for you.
What This Guide Covers
- What a sales funnel is, and how it differs from a pipeline
- The five stages, with the number to measure at each
- A fill-in template, shown filled and blank
- Seven steps from offer to first sale
- What a funnel builder did with one prompt, first-hand
- Three examples: SaaS, ecommerce and a local service
This guide stops at measuring the basics. Page-level fixes are in website CRO for beginners.
TL;DR Quick Summary
Create a sales funnel in seven steps. 1. Write one sentence for the offer and one for the customer. 2. Map the five stages (awareness, interest, decision, action, retention) to one asset and one number each. 3. Send traffic to a single landing page with one job. 4. Capture an email with a free lead magnet and send three follow-up emails over a week. 5. Build the checkout, a thank-you page and one after-sale email. 6. Put it together in a funnel builder in an afternoon. 7. Track visitors, leads and customers weekly. The median landing page converts 6.6% of visitors (Unbounce), so expect most of the top to leave.
Try the sales funnel builder →Table of Contents
What it is and its stages, then the seven steps, then worked examples.
- What a sales funnel is
- The five stages
- The 10-3-1 rule
- Step 1: Define the Offer and the Customer
- Step 2: Map Each Stage to an Asset
- Step 3: Build the Top: Traffic and a Landing Page
- Step 4: Build the Middle: Lead Capture and Follow-Up
- Step 5: Build the Bottom: Checkout and After the Sale
- Step 6: Build It in an Afternoon With a Funnel Builder
- Step 7: Measure the Basics
- Examples: SaaS, ecommerce, local service
- Mistakes that break funnels
- Frequently asked questions
What Is a Sales Funnel?
A sales funnel is the set of steps a person goes through between first hearing about you and paying you, drawn as a funnel because fewer people reach each step. It is a way of seeing your sales as a sequence you can measure, rather than as one big number at the end of the month. Most people who see an ad do not click it, most who land on a page do not sign up, and most who sign up do not buy. The funnel tells you which of those drops is the one to work on.
Three terms get mixed up, so here is the difference in one line each:
Sales funnel
The stages as the customer moves through them, and the share of people who make it from one stage to the next.
Sales pipeline
The deals a sales team is working, as a list of named prospects with a value and a stage. It is the funnel from the seller's desk.
Customer journey
Everything a customer does and feels, including after the sale and outside your pages. The funnel is the part of it you build.
If you want the fuller picture of what customers do between those stages, our guide to customer journey mapping shows how to map it. For a sales funnel you only need the stages, the asset at each one, and one number per stage. The diagram below is the whole model on one page.

The 5 Stages of a Sales Funnel
Different guides name the stages differently, but they describe the same movement. This guide uses five, because the fifth, retention, is where the cheapest sales come from and the three- and four-stage models leave it out.
1Awareness
They think
“I have a problem, or I am curious.”
You show
An ad, a post, a video, a search result
You measure
Visitors, and what each one cost
2Interest
They think
“This might help me.”
You show
A landing page and a free lead magnet
You measure
Sign-up rate: sign-ups divided by visitors
3Decision
They think
“Is it right for me, and worth it?”
You show
Follow-up emails, a sales page, reviews
You measure
Clicks from the emails to the offer
4Action
They think
“I will buy it.”
You show
A checkout, then a thank-you page
You measure
Purchase rate: buyers divided by sign-ups
5Retention
They think
“I would buy again, or tell a friend.”
You show
An after-sale email, a next offer, a referral ask
You measure
Repeat purchases and referrals
The other versions you will see. A three-stage funnel (top, middle, bottom, often written TOFU, MOFU and BOFU) groups awareness at the top, interest and decision in the middle, and action at the bottom. AIDA (attention, interest, desire, action) is the advertising model from the late 1800s that most funnels descend from; desire is roughly the decision stage. The four-stage version on many builder pages is AIDA with a checkout. Pick one model and use its names consistently; the stages matter less than measuring the move between them.
What Is the 10-3-1 Rule in Sales?
The 10-3-1 rule says that out of 10 qualified prospects, about 3 will agree to a meeting, and about 1 of those will become a customer, over time rather than immediately. It comes from life insurance selling; Jim Ruta, writing in Insurance Portal in April 2014, credits the late Al Granum as its likely originator, and stresses that the 10 are qualified prospects: people who have the need, understand it and can pay.
Step 1: Define the Offer and the Customer
Every funnel sells one thing to one kind of person. Write two sentences before you build anything, because every later page and email is a version of them.
The customer: an office worker in their thirties who wants to start yoga at home, has tried a free video and gave up, and has 20 minutes in the evening.
The customer sentence should name a situation, not a demographic. "Women 25 to 45" tells you nothing about what to write; "tried a free video and gave up" tells you the promise the landing page has to make. The worked example above runs through the rest of this guide.
Step 2: Map Each Stage to an Asset
This is the sales funnel template: one row per stage, four things to decide for each. Fill it in before you build, because it turns "make a funnel" into a short list of pages, emails and numbers. Each field shows the yoga course example, with a dashed line under it for yours.
Sales funnel template
Filled in for the $49 yoga course. Copy the five rows into a spreadsheet and write yours on the dashed lines.
Stage
Goal
Asset
Metric
Tool
Awareness
Goal
Get the right people to the page
Yours:
Asset
Instagram post and a small ad
Yours:
Metric
Visitors
Yours:
Tool
Social account, ad manager
Yours:
Interest
Goal
Swap a free class for an email
Yours:
Asset
Landing page with one form
Yours:
Metric
Sign-up rate
Yours:
Tool
Funnel or website builder
Yours:
Decision
Goal
Show the course is worth $49
Yours:
Asset
Three emails and a sales page
Yours:
Metric
Clicks to the sales page
Yours:
Tool
Email tool
Yours:
Action
Goal
Take the payment
Yours:
Asset
Checkout and thank-you page
Yours:
Metric
Purchase rate
Yours:
Tool
Checkout with Stripe or PayPal
Yours:
Retention
Goal
Bring them back
Yours:
Asset
Day 7 check-in, next course offer
Yours:
Metric
Repeat purchases
Yours:
Tool
Email tool
Yours:
Two rules while you fill it: one asset per stage to start, and one number per stage written as a rate, so you can compare one week with the next.
A second ad or a fourth email can come later. The first version of the funnel only has to work end to end.
Step 3: Build the Top: Traffic and a Landing Page
The top of the funnel is two things: a way to get people to see you, and one page for them to land on. Start with the channel where your customer already spends time, and put all of it behind one page.
- One traffic source first. Organic posts in one place, or one small paid campaign. Two half-run channels teach you nothing about either.
- A landing page with one job. Here the job is to swap a free class for an email address. No menu, no links to other pages, one form. What a landing page is and what goes on it covers the page itself.
- The promise matches the ad. If the ad says "a free 30-minute class for beginners", the page headline says the same words. A mismatch is the most common reason a page with traffic gets no sign-ups.
- A lead magnet that is quick to use. A 30-minute class, a checklist, a short guide, a discount code. Something that solves a small part of the problem today.
For context: the median landing page converted 6.6% of visitors across 41,000 pages in Unbounce's data (Unbounce, updated 25 July 2025). Read 29 September 2026.
Step 4: Build the Middle: Lead Capture and Follow-Up
The middle is where most funnels are won. A sign-up is someone who is interested, not someone who has decided. The follow-up gives them the reasons, and a short sequence does more than a long one nobody reads.
- The form asks for as little as possible. An email address, and a first name if you will use it. Every extra field is a reason to stop.
- Deliver the lead magnet at once. The first email arrives within a minute of signing up, with the free class link at the top.
- Three emails over a week, then stop. The sequence below is the minimum that works: deliver, build trust, ask.
Immediately
Email 1 · subject line
Your free yoga class is here
Delivers the class link at the top. One line about the course, no hard sell.
Day 3
Email 2 · subject line
Why most people quit yoga in week two
Useful advice plus one short student story. Links to the sales page once.
Day 6
Email 3 · subject line
The course starts Monday: last call at $49
The offer, what is included, a real deadline and one button.
The deadline in email 3 must be real: a start date, a cohort, or a price that genuinely changes. An invented countdown works once and costs you the second sale.
Step 5: Build the Bottom: Checkout and After the Sale
The bottom of the funnel is the checkout and everything right after it. It is short to build and easy to get wrong in small ways that cost sales.
- A payment page with nothing else on it. Price, what they get, the payment form, and one reassurance line such as the refund policy.
- An optional add-on, offered once. A related extra at the checkout (a printable routine for $9, say) is often called an order bump; an offer shown after payment is an upsell. One is plenty.
- A thank-you page with the next step. How to access the course, when it starts, and where to ask for help. This is the first page of retention, not the end of the funnel.
- One after-sale email. A check-in on day 7 of the course, asking how it is going and pointing to the next course or a referral reward.
Retention is the cheapest stage to sell in, because the customer already trusts you. Our guide to retention strategies is written for apps, but the habits it describes, a reason to come back and a message at the right moment, apply to any repeat purchase.
Step 6: Build It in an Afternoon With a Funnel Builder
With the template filled in, the build itself is an afternoon in a funnel builder. The Appy Pie AI sales funnel builder page describes the short version in three steps: name the funnel and pick a template, customise the pages, publish. Here is what happened when we ran it with the yoga brief on 29 September 2026, on a free account.

The draft came back in under a minute as one scrolling website called Yoga Flow, not as separate funnel pages. Reading it section by section:
- Right: a "Join Our Free Yoga Class Today" section with a Sign Up button, a "Master Yoga for $49" offer, and a thank-you section confirming the $49 purchase. The funnel copy followed the brief.
- Built in: a store with Your Orders, My Cart and Checkout pages, and course products with prices, so the action stage has somewhere to happen.
- To replace: the hero kept a generic "Discover Unique Finds at Our Store!" banner, the offer images were unrelated stock pictures, and the testimonials were placeholder shoppers. All of that is editing work.

Whichever builder you use, the order is the same: build the landing page and form first, connect the email tool, then the checkout and thank-you page, then test the whole path yourself with a real card and a real inbox before you send any traffic. To pick the form tool itself, see our form builder comparison.
Step 7: Measure the Basics
You need three counts and the two rates between them, collected once a week in the same sheet as your template.
Visitors
People who reached the landing page
Builder or web analytics
Lead rate
leads ÷ visitors
the landing page's job
Leads
People who signed up
Your email tool
Close rate
customers ÷ leads
the follow-up's and the offer's job
Customers
People who paid
Checkout or payment provider
For a reference point on the first rate, Unbounce's 2024 benchmark data put the median landing page at 6.6% across all industries, 3.8% for SaaS and 4.2% for ecommerce pages (Unbounce). Treat those as the middle of the pack, not a target. For the close rate we found no independent, dated benchmark for small funnels that we would stand behind, so compare yourself with your own previous weeks.
That is where this guide stops. When one rate is clearly the weak one, website CRO for beginners shows how to find what is wrong on the page and test a fix without guessing.
Sales Funnel Examples: SaaS, Ecommerce and a Local Service
The same five stages, filled in for three different businesses. The mechanics are the point; the only numbers used are the sourced benchmarks above.
SaaS sales funnel
Free trial to paid
A scheduling tool for small clinics sells a monthly subscription with a 14-day free trial. The trial is the lead magnet, so the middle of the funnel happens inside the product as well as in email.
Awareness
Search ads on "clinic scheduling software", comparison articles
Visitors, cost per visitor
Interest
Landing page with a free-trial sign-up
Trial sign-up rate (SaaS landing page median: 3.8%)
Decision
Onboarding emails that get the clinic to book its first real appointment
Trials that reach first use
Action
Upgrade screen before the trial ends
Trial-to-paid rate
Retention
Monthly usage report email, annual plan offer
Monthly churn
The one to watch in SaaS is "trials that reach first use": a trial that never gets used almost never converts. For the pricing side, see how to monetize your app, which compares subscription, freemium and trial models.
Ecommerce sales funnel
Ad to cart to repeat order
A small skincare brand sells three products online. The funnel is shorter because the decision happens on the product page, and the money is in the second order.
Awareness
Short video ads and creator posts
Visitors, cost per visitor
Interest
Product landing page with a first-order discount for an email
Email sign-up rate (ecommerce landing page median: 4.2%)
Decision
Reviews on the page, a two-email welcome sequence
Add-to-cart rate
Action
Checkout, with one add-on offer
Purchase rate, cart abandonment
Retention
Refill reminder timed to when the product runs out
Repeat order rate
If repeat orders become the business, a store app with push reminders can take over the retention stage; the ecommerce app builder is the Appy Pie AI route for that.
Local service sales funnel
Quote request to booking
A home cleaning company in one city. The sale is a booked visit, and the decision stage is a phone call or a quote, so the funnel is about speed of reply.
Awareness
Local search results, a map listing, neighbourhood groups
Calls and visits from the listing
Interest
Landing page with a quote form (rooms, date, postcode)
Quote requests per visitor
Decision
A quote sent within the hour, with reviews attached
Quotes accepted
Action
Booking and deposit
Bookings per accepted quote
Retention
A "book your next clean" email a month later
Repeat bookings
Here the 10-3-1 rule is closer to real life than in the other two: quote requests are qualified prospects, and how quickly you reply decides how many become bookings.
Mistakes That Break Sales Funnels
Too many stages
A funnel with nine steps before the checkout loses people at every one. Five stages and one asset each is enough to start.
No follow-up
Most sign-ups are not ready to buy on day one. Without the three emails in step 4, the middle of the funnel is empty.
One page doing three jobs
A page that tries to collect emails, sell the course and book calls does none of them well. One page, one action.
No measurement
Without weekly counts you cannot tell whether the ad, the page or the emails are the problem, so you change everything at once.
Frequently Asked Questions
What are the 5 stages of a sales funnel?
Awareness, when someone first sees you; interest, when they sign up for something free; decision, when they weigh up your offer; action, when they buy; and retention, when they buy again or refer someone. Some guides use three stages (top, middle and bottom) or four (AIDA: attention, interest, desire, action), which describe the same movement.
What is the 10-3-1 rule in sales?
It says that out of 10 qualified prospects, about 3 agree to a meeting and about 1 becomes a customer over time. It comes from life insurance selling and is usually credited to Al Granum. It is a planning rule of thumb for one-to-one selling, not a conversion rate for an online funnel.
What is a sales funnel example?
A yoga teacher runs a small ad for a free 30-minute class. The ad goes to a landing page that asks only for an email address. Three emails over a week deliver the class, share advice and offer a $49 course with a real start date. The checkout leads to a thank-you page and a check-in email a week later.
What is the best sales funnel builder?
It depends on what the funnel needs. ClickFunnels is built for marketers who want upsells and automation in one tool and starts at $97 a month ($81 billed yearly). systeme.io has a free plan with 3 funnels and 2,000 contacts. involve.me is strong on quiz and form funnels and lists A/B testing on its paid plans. Appy Pie AI builds the funnel as a website from a prompt, with plans from $36 a month. Prices read 29 September 2026.
How many pages does a sales funnel need?
Three is the working minimum: a landing page that collects the email, a checkout page, and a thank-you page. A sales page between the emails and the checkout is common when the offer needs explaining. More pages only help if each one has a job the others do not.
Sales funnel or website: which do I need?
Usually both, for different jobs. A website explains everything you do to people who arrive from anywhere; a funnel takes people who arrived for one thing and moves them to one action. Send ad traffic to a funnel page, not your home page. Our landing page vs homepage guide covers the difference in detail.
Can I build a sales funnel for free?
Yes, with limits. systeme.io’s free plan includes 3 sales funnels and 2,000 contacts, and most email tools have a free tier. On Appy Pie AI, the AI draft is free to generate, and editing and publishing the site need a paid plan, from $36 a month on the US pricing page in September 2026.
How long does it take to build a sales funnel?
Planning takes about an hour with the template in step 2. Building the landing page, checkout, thank-you page and three emails takes an afternoon in a funnel builder. Collecting enough visitors to judge it takes a few weeks, so decide in advance when you will review the numbers.
Your Template Is Filled In. Build the Funnel.
Describe your offer and your customer, and Appy Pie AI drafts the funnel website in under a minute. Then replace the placeholders and connect your checkout.
Try the Sales Funnel BuilderFive Stages, One Template, Three Numbers
Write the offer and the customer in two sentences, fill in one row per stage, build one page and three emails, add the checkout and one after-sale message, and count visitors, leads and customers every week. The first version will not be the best one, and it does not need to be.
Try the sales funnel builder →
