A Guide to On-Demand Delivery Apps

On-demand delivery apps are a category of apps that are always in consistent demand (no pun intended). On-demand delivery apps help businesses deliver goods as fast as possible. On-demand delivery apps are used for delivering perishable goods—usually food, groceries, and confectionaries. For this very reason, they are popular among restaurant businesses and grocery stores.

In this blog, we will learn more about on-demand delivery apps, how they work, and how they can be beneficial for your customer support arsenal. Let us jump right into the infographic below.

The Rise of On-Demand Delivery Apps

Food and grocery delivery is not a new concept. With the advent of computing and smartphones, food delivery was bound to move to mobile apps. Uber started the ‘on-demand’ trend. From transportation, the on-demand trend quickly shifted to food, and on-demand delivery apps became part of the spectrum. These apps help make food delivery quicker and easier. There are essentially two types of on-demand delivery apps.

Delivery-focused on-demand delivery apps

Apps like DoorDash and UberEats fall under this category. These apps help connect a customer and a brand through a mobile interface. Companies with apps like these hire delivery personnel who pick up and deliver orders based on demand.

Brand-focused on-demand delivery apps

Brand-focused on-demand delivery apps are created for a single restaurant or a restaurant franchise. The Dominos app is an example of a brand-focused delivery solution.

The difference between the two types of apps is that it’s often easier to create a brand-focused app, which is better for restaurants that have their own delivery personnel. However, if you are a courier service provider who wants to add food delivery to your business, a delivery-focused on-demand app may be the way to go.

How On-Demand Delivery Apps Work

There are three different connected apps that make up a typical on-demand delivery ecosystem. Each app serves a different purpose. The three apps are explained in detail below:

Customer App

This is the food ordering app that your customers install. It lets users browse through restaurants, groceries, menus, and place orders for food or groceries.

Store Owner App

This part of the system is visible to store or restaurant owners. Through this app, owners can accept, organize, and schedule orders, and contact customers for additional service.

Personnel App

This app is used by your delivery personnel. It keeps them updated on delivery assignments and navigates them to the correct addresses.

Suggested Read:- Why Your Grocery Delivery Business Needs an App?

All three apps are unique and can be made within minutes with the help of Appy Pie’s On-Demand Delivery App Builder. You can start creating them for free. Leverage a robust delivery app builder to effortlessly design and deploy your custom on-demand delivery solution.

How On-Demand Delivery Apps Can Benefit Your Customer Support

On-demand delivery apps are primarily designed for faster deliveries, but with a few extra features, you can enhance their usability for customer support purposes. By incorporating efficient communication tools, these apps can help your support team address customer queries and issues in real time. Utilize an advanced delivery app maker to add powerful support features and streamline the customer experience across your delivery platform.

Suggested Read:- Why Does Your Medicine Delivery Business Need an App?

Conclusion

On-demand delivery apps can elevate your business to a new level by speeding up deliveries and enhancing customer support. Whether you are a restaurant, a grocery store, or a courier service provider, investing in a tailored delivery solution can make a significant impact.