How to Create Chatbot for your iOS App?

By Aayushi | July 12, 2024 6:58 am

As technology is advancing, users expect even more seamless and interactive experiences with their mobile applications. One way businesses can meet these expectations is through integration of chatbot in mobile apps. This would help provide instant customer support, automate routine tasks and enhance user experience and engagement to a great extent. Whether you are new to iOS development or are looking to add advanced features to your application, this guide will help you learn how to create chatbot for iOS app using Appy Pie's Chatbot Builder, its importance and benefits. Let’s get started.

What are Chatbots?
How to Create a Chatbot for your iOS app Using Appy Pie?
Benefits of Creating Chatbot for iOS App
Conclusion

What are Chatbots?

Chatbots are AI-powered tools which make use of technologies like natural language processing and machine learning to engage in conversations with human users on websites and applications. Simply put, they are AI bots that serve as 24/7 available chat assistants for users. These chatbots can be a game changer for businesses looking to revolutionize their customer support. They can automate almost every task from providing assistance to resolving inquiries to carrying out research and serving customers, that too in seconds!

Chatbots can help personalize human-computer interactions and improve user experience through giving support to customers in a user-friendly manner. Customer retention rate increases as they feel heard and supported which keeps them making purchases with the company repeatedly. Now, let's move on to the process of creating a chatbot for an iOS app.

How to Create a Chatbot for your iOS app Using Appy Pie?

Creating a chatbot for an iOS app has been made pretty simple through the use of chatbot building software like Appy Pie’s Chatbot Builder which allows you to create and customize a chatbot from scratch without use of any coding knowledge. To do so and enhance your iOS application for an improved customer experience, it’s necessary to first understand the step-by-step procedure involved. Here are 7 easy steps to follow to create a chatbot for your iOS app:

Open Appy Pie's Website

Go to Appy Pie’s website, and log in to your existing account or sign up if you are a new user.

Select your Chatbot

Next step is to select the type of chatbot you want to create from the available options. Here, select the Inquiry Bot and click on ‘Start Customisation’.

Click on ‘Edit Bot Flow’

Once you have logged in and chosen the type of chatbot to go ahead with, click on ‘Edit Bot Flow’ to start the process of editing the bot’s flow of conversation.

Edit the Flow of Conversation

Now, you will arrive on the bot editor screen. Edit the flow of conversation of the bot and make sure to add a proper greeting and feedback collection message. Try adding elements like buttons for a smoother flow and for optimizing user experience.

Add and Install Handoff

In the editor section, add a handoff node to define the ending point of a workflow and click on ‘Save Draft’. When the handoff node is triggered by the user, it is transferred to another workflow like to a live agent or an email for further action by the user.

Customize and Design Bot’s Widget

Click on the ‘Design Customization’ option on the screen and customize the AI bot’s widget, avatar, background, color, header etc. to determine the look and feel of your chatbot.

Setup and Embed the Chatbot in iOS App

For the last step, click on ‘Setup’ and select the ‘Install Chatbot SDK’ bullet. Follow the steps mentioned to initialize the chatbot SDK in iOS. Once it has been downloaded, you can integrate the chatbot into your iOS app and streamline workflows easily to avail the benefits of a chatbot and improve user experience.

By carefully following these steps with precision, you can create a chatbot for your iOS app effectively.

Create Your Own Chatbot

Also Read: How to Integrate Chatbot Using SDK for Android and iPhone?

Benefits of Creating a Chatbot for iOS App

The benefits associated with creating a chatbot for iOS apps are multiple and can enhance user experience tremendously. Some of the most important advantages are as follows:

Seamless User Experience

Chatbots provide 24/7 chat assistance to users which provides them with the convenience to access it anytime and anywhere and get their queries solved promptly. This seamless user experience leads to enhanced customer satisfaction and customer loyalty which strengthens the company’s customer base and improves its public image.

Improved Data Collection and Analysis

Not only is collecting user data important but its careful analysis is very crucial. The chatbot created for the iOS app helps collect user data effectively and track customer behaviors, preferences and interests. By leveraging this data, the company can formulate appropriate strategies and serve customers better.

Time and Cost-Effectiveness

Creating a chatbot for iOS apps provides both time and cost effectiveness. Chatbots can handle most of the work efficiently through automation and can provide prompt responses and solutions to customers. This saves time and allows effective resource utilization as human agents get time to focus on more complex tasks. Additionally, there is reduction in cost since large customer support teams are not required.

Enhanced Customer Support

Faster, accurate and efficient query resolution is the key to seamless customer support, and all these benefits can be availed when a chatbot is created for iOS mobile apps. Customer support can be enhanced tremendously using a chatbot since customer wait time is reduced, they get less frustrated and feel heard and supported.

Higher Lead Generation

Chatbots engage users in conversations and generate leads for the company. They gather useful data about the users and nurture leads in the sales funnel through provision of appropriate information at the right time. Thus, chatbots help in channeling lead generation efforts in the right direction.

Conclusion

Integration of a chatbot in an iOS application is revolutionary and can optimize the whole customer support system. By providing enhanced customer experiences through quick responses, accurate information search, lead generation, task automation and improved data collection, chatbots can provide extreme efficiency in streamlining workflows.

If optimizing iOS user experience is the goal, creating a chatbot is the way. Using Appy Pie Chatbot Builder, one can create powerful chatbots and completely transform the way customers are assisted!

Aayushi