20 Best Live Chat Software And Apps for 2022

By Aasif Khan | Last Updated on November 22nd, 2023 10:52 am

In the past few years, customers have flocked to live chat applications to request query resolution and other services. This is because live chat software provide convenience, personalization, and speed, which is exactly what every customer wants. And that is perhaps why more and more enterprises are deploying live chat support software to manage customer queries. Not only are they convenient for customers, but also for enterprises who want to make their entire customer support process faster and more efficient. If you’re looking for the best live chat software for your business, then you’re at the right place. Here is an exhaustive list of some of the best ones in the industry, where you can easily create and deploy a chat widget on your website, app, or any other platform.

1. Appy Pie Live Chat

What’s great about Appy Pie is that it not only helps businesses respond to client queries quickly but also understand who they are. It segments website visitors into categories, allowing enterprises to prepare customized messages and a unique chat experience for them. Being a no-code software, users can easily create and deploy their chat widgets in minutes by using their drag and drop editor.

Create your chat widget

2. Intercom

Intercom is an extremely feature-rich online chat software that caters primarily to large enterprises and SaaS businesses. It is equipped with popular features like a help center, ticketing, custom API, and more.

3. Acquire

This live chat platform offers a highly customizable live chat and is equipped with an auto-translation feature that is best suited for organizations catering to global audiences. It can offer translation in over 100 languages.

4. Genesys DX

Genesys DX’s live chat assists enterprises in converting visitors and boosting the efficiency of support teams. Its wide array of features ensures that businesses have all the right tools to meet customer needs and requirements and deliver swift query redressal.

5. LiveAgent

Best suited for mid-level enterprises, LiveAgent is a feature-rich live chat platform that offers customer service via phone, emails, and chat. It is an affordable software that provides unlimited mail ticketing and visitor profiles, within its free plan.

6. Zendesk

Zendesk is a leading live chat software that delivers a rich conversational experience to users across the web and mobile apps. It is very easy to use, automate, and is faster to scale to meet customer needs and requirements.

7. Hiver

Hiver is one of the most popular online chatbot software that facilitates real-time interaction with customers and enables you to deliver faster, hassle-free customer support.

8. Tidio

Tidio Chat is a live chat system that provides a unified platform for emails, chats and Facebook messages. Tidio Chat has an adaptive live widget that adjusts to the screen sizes of customers, delivering a convenient and hassle-free chat window for mobile and desktop users alike.

9. SnapEngage

This is a HIPAA-compliant live chat software that caters to enterprises of all sizes and business verticals. It is equipped with some key features such as SMS-to-chat, a chat portal, custom design, and others.

10. Pure Chat

One of the best online live chat software, Pure Chat is the ideal choice for mid-sized businesses. It offers real-time visitor analytics that delivers key customer insights and information to boost lead generation and customer experience.

11. Userlike

Userlike is cloud-based online live chat software for mobile and website support. With its help, customer support teams can message customers in real-time directly from their website, or other messaging platforms like Facebook Messenger, or Telegram.

12. Zoho Desk

Zoho Desk enables enterprises to respond to queries the moment they reach out, with the help of its embeddable live chat widget. It offers a plethora of features including canned responses, white-labeling of chat widgets, and customer happiness ratings.

13. Crisp chat

Crisp Live Chat is a free live chat software for websites, that allows users to expand their email lists, generate leads, and enhance customer relationships, all within the same software. Crisp Chat provides real-time notifications and a dynamic inbox for Marketing, Sales, and Support teams.

14. Chaport

Chaport is a feature-packed customer messaging platform that brings a lot to your plate. It provides plenty of powerful live chat tools that are useful for delivering effective support, sales, and engagement, all included inside a simplistic interface.

15. Olark

A user-friendly customer support software, Olark offers a variety of features including in-depth analytics and reporting to help business owners make data-driven decisions to boost customer satisfaction and improve product performance.

16. ClickDesk

ClickDesk live chat lets you identify and segment website visitors and deliver customized chat experiences. It offers detailed insights such as pre-chat surveys and keystroke previews which have made it one of the most popular live chat software worldwide.

17. Drift

Drift is a sought-after live chat solution for large enterprises and is known for its top-notch features that not only give visitors instant responses but also deliver detailed reports. This live chat tool gives real-time notifications of visits and enhances lead generation significantly.

18. Sendinblue

Sendinblue helps businesses create a seamless experience for their website visitors by setting up a personalized chat experience. It offers a wide range of customization features that lets enterprises rebrand the chat widgets to boost brand recognition.

19. Podium

While podium is an online reputation management tool, it offers a brilliant live chat feature equipped with response automation, and omnichannel messaging. It also has an automatic review request feature that allows users to review customer queries in real-time.

20. Smartsupp

Smartsupp is a popular live chat feature for eCommerce businesses that provides a customized chat experience for visitors and helps drive sales. It supports video sharing, which offers an interactive support experience for customers and website visitors.

Conclusion

Having had a look at all the leading live chat software it's easy to note that Appy Pie Live Chat is not only the most affordable software but also the easiest to build and feature-packed. If you’re an enterprise looking to fast-track customer query resolution, but do not have the coding expertise or resources, Appy Pie is the right choice for you.

Get started with Appy Pie Live Chat

Aasif Khan

Head of SEO at Appy Pie