Best 15 Help Desk Software for 2022
Every year, an increasing number of customers seem to gravitate towards enterprises with customer support solutions. This is primarily because help desk software makes it much easier for customers and support agents to resolve queries. Moreover, these software also give users access to complementary features such as chatbot builders, ticketing management, and more that help easily manage a wide range of other business processes.
If you’re looking for a dynamic help desk solution for your enterprise, here’s a comprehensive list of all the best solutions that might help streamline your entire customer support system.
1. Appy Pie Desk
Excellent customer service begins with the best tools, and with Appy Pie Help Desk, you get everything you ever need to deliver the most satisfactory customer experience imaginable. Being one of the best help desk software, Appy Pie Help Desk simplifies customer support like no one else. With its time-efficient tools, you can streamline your entire process to better manage query resolution and offer proactive support to your customers.
FreshDesk is a leading cloud-based IT service desk software with several popular features, including its AI-powered service management tools that deliver data-driven recommendations, a knowledge base, and omnichannel communication support.
Zendesk is a well-known help desk management software that offers features like multi-channel support, a unified inbox, live chat tools, and a full-fledged knowledge base. In addition, it also provides advanced AI-based solutions for chatbots with a host of automation and productivity tools.
HelpScout is a well-rounded helpdesk tool that includes a variety of options and features that you need to deliver an optimum customer experience. One of its key highlights is the shared inbox that brings together all customer interactions under one roof and offers collaboration tools like mentions and private notes.
Hiver’s helpdesk system primarily includes a note-making tool that helps add notes to emails and assign specific conversations to agents. You can also access reporting tools that help you rate and analyze the performance of your support executives.
HappyFox is one of the top help desk software designed for businesses of all sizes. This versatile solution has many features, including intelligent automation, advanced reporting, ticketing management, and more.
The helpdesk solutions of Kayako are highly functional and versatile, making it easier for customer support teams to manage conversations and requests through every channel. It helps agents offer a personalized customer service experience that boosts customer satisfaction and drives higher sales and revenue.
Gorgias is an eCommerce support desk software that provides a centralized platform for managing all customer queries and tickets. It gives users a holistic view of their customers, complete with all necessary information and data, to help them provide a personalized solution to their users.
9. Zoho Desk
Zoho Desk is one of the most popular cloud-based help desk solutions that enables you to deliver context-aware customer services. Its intuitive and easy-to-use interface helps users receive and respond to requests instantly without breaking their stride.
Freshservice is a leading IT help desk solution that enables enterprises to simplify their entire customer support management process. It includes a ticketing system with a knowledge base and a self-service portal. It can be operated with Android and iOS mobile apps, allowing administrators to preview requests remotely.
11. Jira Service Desk
This help desk solution is useful for customer support teams to deliver exceptional service experiences and ensure that all employees and clients receive timely help and support. The Jira Service Desk is a dynamic, self-help portal that offers a wide range of features that make responding to and resolving requests faster.
The most prominent feature of Front’s help desk solution is its shared inbox. It connects emails, social media, SMS, and other accounts onto a single platform where support agents can access all their conversations. It also provides analytical tools, note-making, automation, and other features to reduce manual work.
Organize and manage your conversations with Spiceworks. Build a multi-faceted self-service portal that delivers quick solutions and responses. In addition to other regular customer service tools, it has plenty of automation features that make it a well-rounded solution. But the best part is that it is a free helpdesk software.
If you want a portal to manage internal IT requests, SysAid is the right tool for you. It offers a wide range of SLA management features like ticket and workflow automation. Users can also build a self-service knowledge base portal for employees to manage basic requests. You can get things done faster with the help of its in-built templates and default forms to meet the needs and requirements of your enterprise.
15. SolarWinds Service Desk
One of the best solutions for enterprises to standardize their service requests is the SolarWinds Service Desk. It allows you to manage tickets from multiple platforms via mobile, call, or chat. Its automation features make it easier to handle regular support tasks like escalations, routing, and ticket creation.
Now that you’ve got a deep insight into all the best and most popular help desk solutions, it’s time to make the difficult decision of selecting one of these for your enterprise. Among all the help desk software mentioned here, it is pretty evident that Appy Pie Help Desk delivers the best solutions that will help you manage ticket resolution faster and provide a plethora of other features that will completely transform your customer service setup.
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