Joel Perez
Customer Success Executive at Appy Pie
Customer Success Executive @Appy Pie, Joel Perez comes with 15+ years experience technical support & customer support. This includes implementing Customer Success strategies that have resulted in exemplary customer satisfaction. Customer centric executive focused on delivering value and leveraging customer feedback to ensure long term relationships which drive retention and expansion of recurring revenue.
With strong analytical skills & a broad range of computer expertise, he is great with project management tools, processes, and techniques. Fluent in Spanish & English, Joel is great at cultivating positive relationships with clients and colleagues and is particularly adept at communicating with individuals from diverse cultural and organizational backgrounds with clarity and diplomacy.
Committed to fostering the Customer Success community and creating a customer success profession.
Specialties: Leadership, strategy, customer success, customer experience, account management, project management, client management, professional services, product support, SaaS start-ups, product management, e-commerce.
Technology: customer success software (Sharp Spring), customer support software (Salesforce Service Cloud, Hubspot, Zendesk, Intercom), CRM (SharpSrping), project management software (Asana, Basecamp, Jira), data and analytics software (Segment.io, Google Analytics).
Shuffling Arrays in Swift with Fisher-Yates
Algorithms are fun! In this tutorial, you’ll learn how to shuffle an array of strings in Swift. Learning how to efficiently shuffle arrays is a good entry point to learn more about computer algorithms and complexity. You’ll want to understand how efficient an algorithm is and how you can make an algorithm faster. You might not need to shuffle arrays in every one of your app projects, but algorithms definitely come into play in many of your apps. Understanding how algorithms run efficie[...]
